Postby JUS4SHO » January 13th, 2014, 12:39 pm
What are your experiences. I ask because every time I service my wife's vitara I get upset.
Will just share my last 3 services issues on a grand vitara 34 mnts old 364xx km
3 services ago I requested that the cabin air filter be replaced. Paid got my keys opened the door, instantly I knew the filter was replace as the used filter and parts removed for the installation we scattered on the front passenger seat.
At the service before last @ 320xx km 30 mnts complained about excessive vibration on the brake pedal the rotors were polished ( mango tree mechanic fix, I will not go into the host off reasons why this is dangerous) this fix lasted just 2 days. The oil fill cover was also left loose.
Was unable to take the car in until the next service, which I went in early at 364xx km at 34 mnts old. Was told that the rotors need to be replaced at my expense, and that they were not covered under warranty. I asked that someone show me where in the warranty booklet where it is stated , I am still waiting for that. I argued the point that the car has only 364xx km , the disc pads were never replaced. So that suggest that the driver is not aggressive with the brake. The front rotors are vented not solid which eliminates deformation when hitting puddles. Still waiting on an answer on why the rotors failed no suggestion other than these things can happen.
I did not have the time and had them replaced at a 35% reduced cost.
This is where I end my relationship with LSM.
Going ahead I should be prepared for service as I acquired the OEM service and trouble shooting manuals, located a oem parts supplier that offered me a 20% discount on parts. So those $3000+ rotors in the future will only cost me $160 us per pair. The maintenance work will be carried out by a certified mechanic using the manuals.
I realise that the service at LSM has deteriorated over the last few years.