Definitely go for the 2.0TSI. The VAG turbo-diesels have had some major reliability problems. I know of issues with 2.0TDI Tiguans & Q7 3.0TDI all due to our poor gas quality.
Let me start by saying, I love my VW Tiguan. If you want to service your car with Best Auto from the day your purchase it until you sell it. You need to consider some things.
- Long waits for appointments
- Vehicle serving taking longer than 2 days
- If you have an unexpected emergency, and bring the car in without an appointment. Your car can be down for 2 weeks to a month. (not including wait time if part is backordered).
- They never have courtesy/loaner cars
- They quite often don't even have cars you can rent. (special deal when taking cars in for service.)
- Poor communication from service department. (I usually have to call them for updates.)
- Service advisors lack knowledge about any and everything, accept if they have appointments available.
- They try to get away without washing your car.
- They will often send your car back without completing repairs to everything you asked. With their favourite response "Didn't experience problem". When you drive off, the problem is experienced immediately.
I have had my car about 5.5 years and all I can tell you is the service is getting worse by the day.
Sales department great though, especially Kenny
That all being said, VW makes great vehicles and are generally reliable and if you find a good mechanic once outside of warranty period all my main issues are not a concern anymore.
