Moderator: 3ne2nr Mods
Duane 3NE 2NR wrote:I didnt' say you are refusing to pay for the food, I was drawing an analogy from the example with the steak.Sivic Distributors wrote:Duane 3NE 2NR wrote:I'm concerned about this part because what I'm thinking is once you are presented with the bill after consuming the service, however poor, the price on the bill is what you must pay. It would be no different then from getting a bill for a steak at $400 and claiming you are not paying it because the size of steak you got costs only $84 in the supermarket. That steak at that restaurant costs $400, complain how much you want, that is what you owe them. Your argument so far is that the service was not worth the amount stated on the service charge, however you still need to pay it.Sivic Distributors wrote: What this means is that there is no law imposing this charge but there is also no law regulating or prohibiting this charge. As such it is discretionary for both the proprietors to impose the charges and the customers to pay it.
WRT to double tipping, tips are not mandatory. So while I think you still have to pay the service charge, you are well within your right not to tip.
Duane i have spoken to numerous establishment owners and managers (all at movietowne and Mr. Chin himself) and they all have acknowledged that no customer is required to pay the service charge. Also please bear in mind it's not the cost of the food or whatever you have consumed that you are refusing to pay but the service charge as outline in the bill....
Don't get me wrong, I'm glad you posted this - good looking out!
I'm not discounting your noble research and what these people say. I'm saying that if there are no definitive guidelines or laws, then it is, as you said, at the discretion of the establishment to charge you whatever service charge they want and so it will remain an argument/complaint/inconvenience each time you have a bill to pay if you wish to hold up your beliefs. Unless of course you plan to take this to another level and have the Consumer Affairs Division of the Ministry of Legal Affairs make it law. Until then I prefer not to have a planned argument with the manager of each restaurant every time I take my wife out for dinner!
I'm just saying...
Stephon. wrote:I dunno though, I'd be too scared to tell them I'm not paying the service charge, I'd just not leave a tip, or I'd try that tipping a dollar method
Damien wrote:I just watch the service charge stueps and pay anyway, i dont like the idea of beating up in a public place one or two occasions i aint leave no tip because of poor service but thats it, remember you dont HAVE to tip eh
Damien wrote:so how would the waiter or waitress get paid?
wagonrunner wrote:So my Flow bill has "Total Service Charges $404.32". According to OP, that's at my discretion?
AllTrac wrote:you guys try this first and report back here, let me know how it works out
Either way im taking my gf out for dinner friday, so ill try it.
me: could i get the bill please?
waiter: ok sir
me: please dont include the service charge, thanks.
waiter: SIVIC DAT MODDA CONT BUSSIN UP HE GUM ALL OVER ORRRRR??
wagonrunner wrote:So my Flow bill has "Total Service Charges $404.32". According to OP, that's at my discretion?
Bareback wrote:In one instance at TGIF Gulf City, the service was so incredible that my daughter insisted that I leave the server $40 on a $150 bill. I think the only thing she did not do was feed the food to us. The order was exactly as we wanted and we never had am empty glass nor had to wait for her attention. We definitely rewarded her by also letting her manager know what a diamond in the rough she was.
ek4ever wrote:Bareback wrote:In one instance at TGIF Gulf City, the service was so incredible that my daughter insisted that I leave the server $40 on a $150 bill. I think the only thing she did not do was feed the food to us. The order was exactly as we wanted and we never had am empty glass nor had to wait for her attention. We definitely rewarded her by also letting her manager know what a diamond in the rough she was.
Glad you brought up that point. We're quick to complain about service but how do we reward good or exceptional service? At Woodford cafe in Chaguanas there's a server who provides great service, always a pleasant smile and terrific attitude. I always ask for her now when I go there and she always does a great job. I mentioned it to her manager the first time she attended to us and I guess other ppl have too as she quickly moved up to supervisor. I noticed that her supervisor also provides great customer service so Woodford Cafe Chaguanas seems to recognize the value of good customer service.
ek4ever wrote:Bareback wrote:In one instance at TGIF Gulf City, the service was so incredible that my daughter insisted that I leave the server $40 on a $150 bill. I think the only thing she did not do was feed the food to us. The order was exactly as we wanted and we never had am empty glass nor had to wait for her attention. We definitely rewarded her by also letting her manager know what a diamond in the rough she was.
Glad you brought up that point. We're quick to complain about service but how do we reward good or exceptional service? At Woodford cafe in Chaguanas there's a server who provides great service, always a pleasant smile and terrific attitude. I always ask for her now when I go there and she always does a great job. I mentioned it to her manager the first time she attended to us and I guess other ppl have too as she quickly moved up to supervisor. I noticed that her supervisor also provides great customer service so Woodford Cafe Chaguanas seems to recognize the value of good customer service.
Sivic Distributors wrote:
From workers: Management takes the service charge and give the worker a percentage of the service charge, in most case 30 percent of the service charge.
So in essence you are "double tipping". What an employee told me was that customer who are aware of their right to refuse to pay the service charge exercise that right and then give the service charge to the waiter as their tip.
I have done this ever since being enlighten on the matter 2 weeks ago.
Sivic Distributors wrote:AllTrac wrote:i need more information on the legality of this, wrt not paying the service charges because if we have the right to refuse to pay the service charge I for one as a consumer will exercise that right.
When you go to other countries and eat in what the locals would call the lower end fast food joints the service there would trump the service we get here in the higher end restaurants, not even fast food places here. I am very outspoken to the managers when it comes to bad service (when i have my food infront of me ofcourse) many times my gf and family would tell me to just forget it or be quiet cause to them its embarrassing and i think thats the problem, we just like to accept anything which in turn sets the bar very low.
To shed some light on your concern, let me say this, through my extensive research and professional inquiries there is no law validating this charge. I asked a couple of highly ranked attorneys and legal minds and you wouldn't believe they themselves never really gave much thought to the charge until i made my inquiries. They all consulted the laws and legal precedents and found no authority for this charge. What this means is that there is no law imposing this charge but there is also no law regulating or prohibiting this charge. As such it is discretionary for both the proprietors to impose the charges and the customers to pay it.
I spoke to certain managers and workers of establishments and the following is what i was told:
From managers: the service charge is for the waiters (tips).
From workers: Management takes the service charge and give the worker a percentage of the service charge, in most case 30 percent of the service charge.
So in essence you are "double tipping". What an employee told me was that customer who are aware of their right to refuse to pay the service charge exercise that right and then give the service charge to the waiter as their tip.
I have done this ever since being enlighten on the matter 2 weeks ago.
Sivic Distributors wrote:ruff neck chicken wrote:AllTrac wrote:i need more information on the legality of this, wrt not paying the service charges because if we have the right to refuse to pay the service charge I for one as a consumer will exercise that right.
Same here, but at the same time how does one not pay service charge ?
Just short the bill, minus the service charge from total and walk out?
Should i bring it to their attention that you are not paying service charge?
I'm sure alot of waiters/managers are not aware of the service charge being optional, what are we supposed to do when they say it is compulsory?
When you asking for your bill tell them you are not paying service charge. That is what i do.
The first time they had already brought the bill so i told them i wasn't paying service charge at which point they went back inside, adjusted the bill and returned it to me, but the better practice is to tell them you are not paying service charge when you ask for the bill because believe it or not they charge you vat on the service charge as well.
Sivic Distributors wrote:I have done this ever since being enlighten on the matter 2 weeks ago.
Sivic Distributors wrote:I have been doing it ever since i found out and to this date i never had a conflict with any establishment over the matter. As a matter of fact the employees/waiters are happy to oblige me
Duane 3NE 2NR wrote: Until then I prefer not to have a planned argument with the manager of each restaurant every time I take my wife out for dinner!
I'm just saying...
Return to “Ole talk and more Ole talk”
Users browsing this forum: Duane 3NE 2NR, foreignused, Google [Bot], Google Adsense [Bot], pugboy and 224 guests