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Need help, external hard drive problems.

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stretch
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Need help, external hard drive problems.

Postby stretch » June 2nd, 2012, 11:21 am

Having a problem and looking for assistance, bought a 3rd external hard drive for the year and all stopped working. The latest one is not yet 3days old, last night i put on 150gig of movies and this morn it stopped working. when plugged in to the pc, it lights up and you can eject it at the bottom right hand corner but you dont see it in my computer to open it up. suggestions? I also uninstalled the software for it and reinstalled but nothing has changed, i believe something is wromg with laptop becasue i cant see that 3 hard drives have stopped working in a short time.

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Re: Need help, external hard drive problems.

Postby Bizzare » June 2nd, 2012, 11:44 am

try entering the drive letter in the address bar
example - F:\

or try another port.

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Re: Need help, external hard drive problems.

Postby S_2NR » June 2nd, 2012, 11:53 am

3rd hard drive for the year! :shock:

i have the same 500gb external years now and no probs.

what u doing so OP?

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Re: Need help, external hard drive problems.

Postby stretch » June 2nd, 2012, 12:00 pm

well had the 1st one for a 1 year, then it stopped working. thought maybe old age.
2nd one was 2 weeks old and stopped, that was a toshiba. i lent someone it, so blammed it on them.
Now the 3rd is a WD and its brand new.

Tried a differnt port, nada. tried 2 other pcs, nada.
Also tried the entering letter in address box.

Argh......HELP!

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Re: Need help, external hard drive problems.

Postby S_2NR » June 2nd, 2012, 12:13 pm

you roughing them up ?

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stretch
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Re: Need help, external hard drive problems.

Postby stretch » June 2nd, 2012, 12:17 pm

NAh not at all, i bought this last one in walmart on thursday, opened up last night 2 put movies on, it worked as of last night and this morn nothing. based in sando, any techas around where you guys can suggest i carry it in?

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Re: Need help, external hard drive problems.

Postby streetbeastINC. » June 2nd, 2012, 1:29 pm

where u storing them on a 15 inch magnetic speaker? look for pssible magnetic interference..

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Re: Need help, external hard drive problems.

Postby maj. tom » June 2nd, 2012, 1:42 pm

stretch wrote:NAh not at all, i bought this last one in walmart on thursday, opened up last night 2 put movies on, it worked as of last night and this morn nothing. based in sando, any techas around where you guys can suggest i carry it in?


Walmart? You mean Pricesmart cuz you just say sando. Well carry it back. It must have warranty. What you hurting your head so for. Show them and let them exchange it. Once you haven't tampered with any security screws or something. If it was truly Walmart in USA or Canada they would exchange it without raising an eyebrow.

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Re: Need help, external hard drive problems.

Postby Strugglerzinc » June 2nd, 2012, 2:41 pm

Have you tried the drive on another PC?

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Re: Need help, external hard drive problems.

Postby Sky » June 2nd, 2012, 2:53 pm

maj. tom wrote:
stretch wrote:NAh not at all, i bought this last one in walmart on thursday, opened up last night 2 put movies on, it worked as of last night and this morn nothing. based in sando, any techas around where you guys can suggest i carry it in?


Walmart? You mean Pricesmart cuz you just say sando. Well carry it back. It must have warranty. What you hurting your head so for. Show them and let them exchange it. Once you haven't tampered with any security screws or something. If it was truly Walmart in USA or Canada they would exchange it without raising an eyebrow.

I'd do this, but I'd rest it on a 15" speaker for a good hour and make sure the 150gb of movies gone.

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Re: Need help, external hard drive problems.

Postby Bizzare » June 2nd, 2012, 3:02 pm

lol, that ain't guaranteed to remove it though.

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Re: Need help, external hard drive problems.

Postby skylinechild » June 2nd, 2012, 4:20 pm

stretch wrote:well had the 1st one for a 1 year, then it stopped working. thought maybe old age.
2nd one was 2 weeks old and stopped, that was a toshiba. i lent someone it, so blammed it on them.
Now the 3rd is a WD and its brand new.

Tried a differnt port, nada. tried 2 other pcs, nada.
Also tried the entering letter in address box.

Argh......HELP!


did you check computer management console.??
i would suspect the controller card in your external hard drive.
are you using one enclosure with different hard drives in it.?

is the drive getting power? 12V and 5V to the hard drive itself.??

if it appears in device manager - that means the controller card in the external unit are being recognized in windows.

did you try the hard drive in another external on another machine.??

more information needed.

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Re: Need help, external hard drive problems.

Postby stretch » June 2nd, 2012, 5:15 pm

Yes at walmart, doesnt make sense carrying it back for a new one as yet because im sure the same problem will happen again. 3 in a couple months. im pretty sure a 4th will be not recognised.

So when plugged in, you here the windows noise recognising that a device is plugged in.
The hard drive is on top of laptop, and the speaker for it is around same area, will that really be it?
Lights do come on, on hard drive when plugged in.
I have tried in another laptop and desktop, which it worked in yesterday.
It does appear in Device Manager as WD Drive Management Devices. That is the last thing in device manager.
Dont understand what u mean with one enclosure and i guess it has 2 be getting power as it he light is blinking.

HELP!

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Re: Need help, external hard drive problems.

Postby neals » June 2nd, 2012, 5:30 pm

is there any particular file that was common to ALL THREE that u put on it- my portable stopped working when ever i put my 25gbs of scrubs seasons on it. this happened a couple times

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Re: Need help, external hard drive problems.

Postby stretch » June 2nd, 2012, 5:48 pm

yea its d same files basically. 152 or so movies. but i also have the same movies on 2 other family member hard drives and theirs work on their laptops. i think maybe its something wrong with my laptop.

HELP!

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Re: Need help, external hard drive problems.

Postby Bizzare » June 2nd, 2012, 5:53 pm

U try the "damaged" drives on another PC to see if it's your laptop?

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Re: Need help, external hard drive problems.

Postby S_2NR » June 2nd, 2012, 6:01 pm

try a different usb cable

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Re: Need help, external hard drive problems.

Postby stretch » June 2nd, 2012, 6:55 pm

hey guys thanks for all info so far.

Tried another usb, no luck.
And Bizzare dont understand d damaged drivers part, could break it down for me?

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Re: Need help, external hard drive problems.

Postby fouljuice » June 2nd, 2012, 10:11 pm

I had a similar problem before and it was the power cord that was faulty, and I was using the same power cord for all the drives. Make sure all connections to the drive are secure and not slack.

Is the normal 3.5" hard drives you talking about?
If yes, you could probably take one of the 3 drives (that don't have warranty) out of the external casing, and hook it up as a internal drive in a desktop pc and see what going on.

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Re: Need help, external hard drive problems.

Postby stretch » June 2nd, 2012, 10:25 pm

whey fouljuice, all them dramas. u speaking of things there im surely not going to venture in.

And you alwys hear people saying they carry their hard drive by someone 2 get all their info off of when something crash or something. any ppl around sando area that you guys can suggest.

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Re: Need help, external hard drive problems.

Postby skylinechild » June 3rd, 2012, 12:06 am

stretch wrote:whey fouljuice, all them dramas. u speaking of things there im surely not going to venture in.

And you alwys hear people saying they carry their hard drive by someone 2 get all their info off of when something crash or something. any ppl around sando area that you guys can suggest.


i do recovery and i dont charge for doin it.....so if it works u get ur data back for free, if it doesnt work and i flick up the hard drive even more cant blame me.. :|

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stretch
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Re: Need help, external hard drive problems.

Postby stretch » June 3rd, 2012, 12:20 am

lol skyline child, pm location and number.

Thanks

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Re: Need help, external hard drive problems.

Postby TK! » June 3rd, 2012, 12:22 pm

cheaper drives do not like being sat down idle. ie- if you only use it occasionally it somehow dies. (say, once every three to six months)

keep it plugged in.

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Re: Need help, external hard drive problems.

Postby stretch » June 3rd, 2012, 3:37 pm

ok, but they were used on a weekly basis and tgis last one wasnt one week old.

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Re: Need help, external hard drive problems.

Postby ProgressiveTT » June 3rd, 2012, 9:45 pm

stretch wrote:Yes at walmart, doesnt make sense carrying it back for a new one as yet because im sure the same problem will happen again. 3 in a couple months. im pretty sure a 4th will be not recognised.

So when plugged in, you here the windows noise recognising that a device is plugged in.
The hard drive is on top of laptop, and the speaker for it is around same area, will that really be it?
Lights do come on, on hard drive when plugged in.
I have tried in another laptop and desktop, which it worked in yesterday.
It does appear in Device Manager as WD Drive Management Devices. That is the last thing in device manager.
Dont understand what u mean with one enclosure and i guess it has 2 be getting power as it he light is blinking.

HELP!


You previously said it didn't work in another system. Does it work or not? Everything you're saying indicates that there is nothing wrong with the drive itself.

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Re: Need help, external hard drive problems.

Postby maj. tom » June 3rd, 2012, 10:15 pm

OP, ya ever thought that something may be wrong with that pc you're using since it working on other computers? Maybe the usb port shorting out or the controllers not working properly, hardware problem or something. What kind of troubleshooting logic you using in your head?

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stretch
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Re: Need help, external hard drive problems.

Postby stretch » June 3rd, 2012, 11:37 pm

i probably didnt explain my self cleary.
I tried the hard drives on other pcs which it previously worked on and today it is not working. all 3 hard drives have spent the majority of time plugged into mine. I am guessing that my pc has destroyed them somehow. And yes the sound that wiindows make when a device is plugged in is heard and lights on hard drive is shown. You just dont see it in my computer. So what i am asking is if anyone has encountered this sort of problem and what is d procedure for fixing before i purchase another.
Hope this clarifies any misunderstanding.

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Re: Need help, external hard drive problems.

Postby pyung99 » June 4th, 2012, 2:10 am

can you format any of the drives?

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stretch
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Re: Need help, external hard drive problems.

Postby stretch » June 4th, 2012, 7:34 am

You dont see it in my computer to right click on and format. idk if there is another way

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Re: Need help, external hard drive problems.

Postby pyung99 » June 4th, 2012, 8:08 am

acronis disk director (for windows) is what i use to manage partitions and hard drives. even if the drive is not showing up in windows (or mac) it should show up in this program. but normally when a drive isn't showing up in windows it is a an issue of being the wrong format, or just a drive letter wasn't assigned (for whatever reason).

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