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vin123 wrote:Hey Tuners,
With respect to forum rules I'm not posting company's name LOL
kriticalkase wrote:Sorry to hear about your experiences thus far.
I owned a 2011 cerato & this vehicle was serviced by kia.
The mileage before parting with it in August 2012 was 36,000kms and I never had to replace disc pads during that time.
I must admit that this vehicle was driven a bit aggressively & made at least 2 north/south runs per week.
I have since invested in the 2012 Kia Sportage, vehicle is only doing 300kms but I will monitor the disc pads based on what you have said.
Hope your experiences with Kia improves soon.
kriticalkase wrote:Firstly, since the vehicle is being serviced by Kia & you have all your bills you ought to insist on getting a new rotor not a refurbished one. they may tell you that none is in stock but make sure you get everything in writing.
When I had the cerato, I realized that the right side rear tyre was not wearing evenly. On my next service I inform them of this and upon inspection, the rear shock was leaking. this was replaced as it was under warranty.
Do not take any ole talk or excuses from them. insist on your new rotor and ensure they use GENUINE kia disc pads. Always ask for the old ones that they replaced.
bgh wrote:Thanks for this info as it will allow the rest of us to be anal with the firm about their QoS...
Sportage going for 2nd service month end, told wife to let me know everything they tell her and what they are going to do.
Call the manager.
Taken from their website.
Key Personnel
Emmanuel Ferdinand
Brand Manager
Port of Spain
Tel: (868) 627-4468 Ext: 6300
kriticalkase wrote:Mr Ferdinand is a very helpful person. As suggested, you should take all your documentation and talk to him (assuming you are in POS)
The service manager is Mr Rooplal, he however lacks PR skills.
keep us posted on this outcome.
Captainzaak wrote:I had my Kia Cerato for 3yrs and never had to change break pads
First time I'm hearing this one tho, Mr. Rooplal at the North branch is a good person to speak with, he's normally there from after 9/10am tho so don't expect to meet him before that to discuss anything.
It's best you go in and speak to him directly instead of over the phone.
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