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Kia Cerato Shift Problem

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Altec55
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Kia Cerato Shift Problem

Postby Altec55 » September 25th, 2014, 1:06 pm

Hey Guys,

I have a 2011 Kia Cerato. Here's the problem.
-when driving in automatic mode, if you coast at 30kph and then press the gas to accelerate, there's a violent shift and car drives normal. (also it does not happen all the time, but it is quite frequent)
--when driving in automatic, if you go up to about 40kph and let the car coast down to about 30, 25. you can feel the downshift.

-if you accelerate from anything below 30ish, no issues. the problem happens right is that 27-33 ish kph range.
-if you drive in tiptronic, no issues.

I googled the issues and it appears that it is a widely known issue, but with no solution yet. Has anyone else had this problem and aware of a solution? Car is always serviced by the dealer, reported the shift problem when it wasn't as intense, but they never really did anything about it (typical trini service stuff, even spoke to service manager).

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Re: Kia Cerato Shift Problem

Postby Adjudicator » September 25th, 2014, 8:57 pm

Does it happen in specific gears ie 1st to 2nd or something like that.
Also do you have any problems with the reverse gear (taking longer than usual to engage or going in 'hard')

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Altec55
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Re: Kia Cerato Shift Problem

Postby Altec55 » September 28th, 2014, 2:09 pm

yea, i believe its either 2nd or 3rd. i have a feeling it is downshifting into 2nd when it happens.

also with the reverse gear, it doesn't really go in hard, but if i switch from drive to reverse in a normal manner, it sometimes take a second to engage. so i come to a stop, wait a second then go into reverse.

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Re: Kia Cerato Shift Problem

Postby Adjudicator » September 29th, 2014, 3:20 pm

The transmission might be going. You should probably try to press them at Southern Sales, I heard about this happening with a couple of the hyundai 4 spd, but it isn't very common so good luck.
Is it still in warranty?

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Altec55
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Re: Kia Cerato Shift Problem

Postby Altec55 » September 30th, 2014, 1:36 pm

nah, it is out of warranty. however the problem started happening while it was in warranty.

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Altec55
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Re: Kia Cerato Shift Problem

Postby Altec55 » February 11th, 2015, 11:14 am

I took it into the company and went straight to the manager telling him about the problem and that I been reporting this over and over every service and nothing being done about it.

He told me to make an appointment and have someone test drive it with you.

Appointment made. Took it in, checked in, waited for test driver guy. He said he's coming but has to test drive another vehicle first. I said ok. I stood around for about 45 mins, watching him walk up and down after he move whatever car, talking to other mechanics etc. Someone finally come out of the office and ask me if I getting through. I say no and explain the whole scenario. He took the car and hook it up to their diagnostics machine.

Result: he said the diagnostics not reporting anything wrong, but he reset the tranny computer. We test it and was working fine. Been about 3 weeks now and still good to go. So apparently resetting the computer via the machine worked! Yay!

Southern Sales service level still as poor as ever though. oh well.

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~Vēġó~
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Re: Kia Cerato Shift Problem

Postby ~Vēġó~ » March 4th, 2015, 2:00 am

good to know what was done......I have a lil over rev when gear changing from 2 to 3....doesn't happen all the time though...and that's on a 2015 sportage...

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Captainzaak
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Re: Kia Cerato Shift Problem

Postby Captainzaak » August 12th, 2015, 9:13 am

I had the same issue with my 2012 cerato koup. Made a complaint to my sales rep and he made an appointment to get it checked out by service. They did the same reset on the tranny and thus far it's been fine.

I was also informed that there's usually a cost to check the vehicle but i was given a bligh... :\ (vehicle is under warranty btw)

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Re: Kia Cerato Shift Problem

Postby JayJay007 » June 30th, 2016, 8:40 pm

Altec55 wrote:I took it into the company and went straight to the manager telling him about the problem and that I been reporting this over and over every service and nothing being done about it.

He told me to make an appointment and have someone test drive it with you.

Appointment made. Took it in, checked in, waited for test driver guy. He said he's coming but has to test drive another vehicle first. I said ok. I stood around for about 45 mins, watching him walk up and down after he move whatever car, talking to other mechanics etc. Someone finally come out of the office and ask me if I getting through. I say no and explain the whole scenario. He took the car and hook it up to their diagnostics machine.

Result: he said the diagnostics not reporting anything wrong, but he reset the tranny computer. We test it and was working fine. Been about 3 weeks now and still good to go. So apparently resetting the computer via the machine worked! Yay!

Southern Sales service level still as poor as ever though. oh well.
Altec55 wrote:I took it into the company and went straight to the manager telling him about the problem and that I been reporting this over and over every service and nothing being done about it.

He told me to make an appointment and have someone test drive it with you.

Appointment made. Took it in, checked in, waited for test driver guy. He said he's coming but has to test drive another vehicle first. I said ok. I stood around for about 45 mins, watching him walk up and down after he move whatever car, talking to other mechanics etc. Someone finally come out of the office and ask me if I getting through. I say no and explain the whole scenario. He took the car and hook it up to their diagnostics machine.

Result: he said the diagnostics not reporting anything wrong, but he reset the tranny computer. We test it and was working fine. Been about 3 weeks now and still good to go. So apparently resetting the computer via the machine worked! Yay!

Southern Sales service level still as poor as ever though. oh well.

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