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bluefete wrote:I did not get a bill for 3 months (April-June) and totally forgot about it (out of sight / out of mind business).
I was luck they did not cut my bill.
I think TSTT is doing some kind of work on their billing system.
That thing with balance queries has NEVER worked for me. I get the same message as you "cannot access".
Best thing is to go to one of their "private" outlets and get your balance.
The_Honourable wrote:Online billing have issues also. Pdfs stopped generating in June....
The_Honourable wrote:Online billing have issues also. Pdfs stopped generating in June, and earlier this month I had trouble signing in.
I called TSTT last week, they acknowledged having issues with their billing system and are working on it.
originalbling wrote:Last residential online bill was March. Mobile billing is update however.
I called a few months ago to query the billing issue, this was after they were doing upgrades earlier in the year, they said they will have it fixed. Still nothing
They do send pdf's of the residential bills monthly via email, so I pay that figure online.
Dizzy28 wrote:The_Honourable wrote:Online billing have issues also. Pdfs stopped generating in June, and earlier this month I had trouble signing in.
I called TSTT last week, they acknowledged having issues with their billing system and are working on it.
I receive a bill every month from the bmobil online billing system even though I have no service with them since 2014.
carluva wrote:Same problems here. What I was told is that they are migrating to the new wireless system so billing is not available until migration is complete.
Just wait until you get the new Huawei modem for your land line. You'll be disappointed. I've had mines three weeks now and the line has been unavailable for more than 50% of the time. Currently, it is down and waiting tech service.
2ndchance wrote:What’s the new wireless system about? I think I read somewhere that TSTT was planning to get rid of copper lines. They’re using wireless to achieve this? So the Huawei modem is connecting to TSTT’s network via a wireless connection?
wagonrunner wrote:So there was a system that required only copper lines.
In the event of a power outage (emergency) it would still work.
But it is claimed to have a maximum of 5Mb over hte lines, even though the same system boasted a 300Mb DSL service over those same lines
ALL copper lines were left where there are, and a Huawei GSM Wireless router was installed FOR LAND LINE PHONES.
So previously where you could be without power and still use the landline now requires a UPS.
The GSM Wireless device can supply data and television signal service. They're hoping the device is already there, so you will switch to them.
IIRC, TSTT is using Huawei B2338 and B310 modems or similar for WTTx (wireless to the home/office). The LTE SIM uses band 41 with a 700Mhz band planned. The desktop wireless phones will not be offered.2ndchance wrote:wagonrunner wrote:So there was a system that required only copper lines.
In the event of a power outage (emergency) it would still work.
But it is claimed to have a maximum of 5Mb over hte lines, even though the same system boasted a 300Mb DSL service over those same lines
ALL copper lines were left where there are, and a Huawei GSM Wireless router was installed FOR LAND LINE PHONES.
So previously where you could be without power and still use the landline now requires a UPS.
The GSM Wireless device can supply data and television signal service. They're hoping the device is already there, so you will switch to them.
Wow! Had no idea they were doing this. Anyone know the model number of this modem?
adnj wrote:IIRC, TSTT is using Huawei B2338 and B310 modems or similar for WTTx (wireless to the home/office). The LTE SIM uses band 41 with a 700Mhz band planned. The desktop wireless phones will not be offered.
[URL]http://www.tstt.co.tt/news/silver-technology-lining-st-helena
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[IMG]https://www.4gltemall.com/blog/wp-content/uploads/2018/01/Huawei-B2338-168-LTE-CPE-1.jpg
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[IMG]https://images-na.ssl-images-amazon.com/images/I/71psRiNPkiL._SX355_.jpg
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adnj wrote:IIRC, TSTT is using Huawei B2338 and B310 modems or similar for WTTx (wireless to the home/office). The LTE SIM uses band 41 with a 700Mhz band planned. The desktop wireless phones will not be offered.
[URL]http://www.tstt.co.tt/news/silver-technology-lining-st-helena
[/URL]
[IMG]https://www.4gltemall.com/blog/wp-content/uploads/2018/01/Huawei-B2338-168-LTE-CPE-1.jpg
[/IMG]
[IMG]https://images-na.ssl-images-amazon.com/images/I/71psRiNPkiL._SX355_.jpg
[/IMG]
I recall that all of the Huawei modems that are now being deployed seem to work on bands B38/B39/B40/B41. None of the new modems will work with the current mobile band used by Bmobile and Digicel - B2.2ndchance wrote:Thanks for the info wagon runner and adnj. Seems like it’s the B2338 if it’s an outdoor CPE and a B525s-65a if it’s indoor.
And thanks to those of you who shed some light on TSTT billing problems. It was helpful to know that it wasn’t just me.
adnj wrote:I recall that all of the Huawei modems that are now being deployed seem to work on bands B38/B39/B40/B41. None of the new modems will work with the current mobile band used by Bmobile and Digicel - B2.2ndchance wrote:Thanks for the info wagon runner and adnj. Seems like it’s the B2338 if it’s an outdoor CPE and a B525s-65a if it’s indoor.
And thanks to those of you who shed some light on TSTT billing problems. It was helpful to know that it wasn’t just me.
2ndchance wrote:Found a Newsday article dated Oct 4, 2018 about WTTx where it’s mentioned that TSTT will be using TDD-LTE for the WTTx service instead of the FDD-LTE which it uses for its regular mobile network within its existing spectrum allocation. So if it’s 1900MHz, then the WTTx will be operating on LTE band 39 but if it’s 2600MHz, then it will be band 38.
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