Am I being ripped off by Neal and Massy

[Shra]

I bought a brand new Hyundai Tucson on Monday 20 May and paid 237,000.00. I got a PCY two digits for my number. I got my certified copy yesterday May 22 and it says the year is a 2012. Neal and Massy is saying that 2012 and 2013 is the same. That it does not matter. What about resale and other issues. Am I being treated fairly? Please advise me. Thanks!

[Rory Phoulorie]

What does your proforma invoice say? Does it quote the model year for the vehicle?

By the way, Neal and Massy tried to rip me off and I took them to task with the Consumer Affairs Division.

[Shra]

Thanks for your reply. There is no year on the pro forma that I can see. I see a stock number. No year. I fear this is by design. I though that I was getting a 2013 since I'm buying it off the showroom in MAY of 2013.

[nareshseep]

Sometimes there are 2012 models are sold the following year, seeing a car in a showroom in 2013 may not mean its a 2013 model, unless the salesperson told you it was a 2013 model then you can probably write consumer affairs for false advertising

[Shra]

Thanks naresheep...she did tell me it's 2013.

[nareshseep]

Also are the 2012 and 2013 models different?

[Shra]

Just slightly n the body and there is no immobilizer on the 12. I, not certain about this. Guys in the bamboo advised me of slight difference. I am worried about resale when the time comes.

[FullStop]

aren't there some differences in the interior as well? I highly recommend contacting consumer affairs. Tell them your concerns and get it sorted out. Regardless of if there are differences or not, you thought you were purchasing a 2013 model vehicle and that is what you were supposed to get.

there will be differences in resale value.

[Xplode]

check the manufacture date on the seat belts,usually on the bottom of the belt ,white label, if it's 2012 they have some talking to do.

[Aaron 2NR]

Not necessarily. 2012 would be the year of manufacture and I believe the vehicle would be a late 2012 ie 2013 model.
Time of order, time of delivery by the factory to trinidad pays an important role here.

My hilux was one of the early batches of 2012 model that was infact manufactured in October 2011...

[Shra]

Thanks much for the advice. It seems to me that I must pursue this based on the majority opinion. I spoke to the director Mr. Pagee and he assured me there is really no difference. I also spoke with Ms. Avi the south director and she indicated Neal and Massy will help if I decide to sell. I am feeling very sick to my stomach to think a company as big as Neal and Massy will do something like this. Is there any way to return this vehicle? I want to go with another company. Thanks so much for all the help!

[Aaron 2NR]

so if N&M or other car companies have order vehicles in 2012 and they arrive in 2013 are they to return them?? when infact the vehicle is the same except the year of manufacture??

[Shra]

No Aaron. They should tell the consumer he's getting a 2012 and let him decide if he wants it. What they do with their goods when it expires is what ALL other businesses do when theirs become obsolete....reduce the price.

[Aaron 2NR]

yeh but understand what im saying... 2013 model more than likely manufactured late 2012.....



i understand there may have been some misunderstanding with regards to expecting a vehicle manufactured in 2012 but this is not something uncommon anywhere that sells import vehicles....unless you are willing to pay down for a vehicle, order it from the factory and wait for it. avg 4-6mths

[Shra]

The point is I was given a 2012 instead of a 2013 when the 2013 was available at te time of purchase. Aaron let me ask you this and if its satisfactory I will end my pursuit of any further action. I want to be reasonable... If you were faced with purchasing a vehicle and you had a choice of 2012 PCY or 2013 PCZ both with same mileage, which will you prefer to purchase?

[Aaron 2NR]

major factors are mileage and maintenance forgetting the number plate....when persons go to the bank for a loan, do they check year of manufacture or year of registration in trinidad???

[Shra]

I understand youre not in the market Aaron. I am just seeking advice sir. Ok... so the mileage and maintenance is about the same...

[Aaron 2NR]

if you're positively sure that 2013 manufactured vehicles were available, why didn't you inspect the vehicle prior to licensing.....every vehicle i purchased, i ask to go to the stock and check which one i want. infact i even go to licensing with them when they are taking the vehicle over the pits.

the PF supposed to have the year of manufacture, the chassis number, engine number, stock number etc....it's a standard document that is printed from N&M system...

do u have a copy of it to show??

[Shra]

Year of registration don't mean a thing sir. I can buy a roll on roll off and have it registered in 2013 but that does not ate the car a 2013. Am I getting through with my point?

[Shra]

Well you are a seasoned car person. I trusted Neal and Massy based on their reputation and because of my time that demands more important attention. In retrospect, I should have done what you're suggesting but it's a bit too late for this now. My concern is if they treated me fairly. Is this normal? It seems to me it's not.

[Aaron 2NR]

were you quoted for a 2013 manufactured vehicle or a 2013 model tucson?? and yes that is two totally different categories....

[Shra]

I'm not sure which. I wanted a new vehicle what is commonly called a 2013. I suspect it's the model. I know some 2014 are already on sale in the USA. - not Tucson.

In my case I got it reversed. I got 2012 when I should be getting 2014.

Aaron are you a Neal and Massy employee? You seem to know an awful lot about these types of problems. Thanks for helping me with all my concerns.

[Shra]

In regards to your question if its 2013 manufacture or 2013 model...I got neither!

[Aaron 2NR]

Never compare US market spec to ours. Even vehicles from local firms are diff to Thailand and Korean specs, since they cater for "luxury" models in their markets and we get the lower specs here


No I don't work Neal And massy but its common sense.

Take for example 2013 model Mercedes e class is on sale in Europe but it is yet not available for our market....


The 2012 and 2013 Tucson seem to have no differences spec wise. Since the design is 2011-2013 .

And I reiterate what I know. Most 2013 model vehicles would be manufactured in the last quarter or 2012. And this happens for all years that follow. Therefore 2014 models would begin manufacture in the last quarter of this year if infact there are changes.

[Shra]

Ok thanks Aaron. I got a 2012 model in may of 2013 and that's ok according to you. Even though there were 2013 in stock, I got the 2012 and that's ok according to you. Thank you very much for your time and input into my request for information on this topic. From what you e explained so far and omitted to explain, I think I ought to go to consumer affairs with this. Many thanks for your time and feedback. Thanks a lot again!

[Aaron 2NR]

if you're positively sure that 2013 manufactured vehicles were available, why didn't you inspect the vehicle prior to licensing.....every vehicle i purchased, i ask to go to the stock and check which one i want. infact i even go to licensing with them when they are taking the vehicle over the pits.

the PF supposed to have the year of manufacture, the chassis number, engine number, stock number etc....it's a standard document that is printed from N&M system...

do u have a copy of it to show??

[CD4Accord]

This phenomenon is not unique to N+M... Diamond motors is well known for doing this sort of foolishness as well

[Shra]

Thanks CD4 Accord... I knew there was something amiss about this. The only peron that seems to disagree is Aaron2nr. Not sure why but ALL the other contributors on here cannot be wrong. Once again thanks to all, those who provided feedback. Much appreciated!

[Aaron 2NR]

Well what can I say. Good luck in selling your vehicle

[Rory Phoulorie]

Did you make it clear to N&M that you wanted to purchase a 2013 model year Tucson? Or did you just assume that because you paid for it in May 2013 that automatically you would be getting a 2013 model? Did N&M not deliver a vehicle meeting the specifications in the agreement that YOU SIGNED with them? How exactly did N&M misrepresent what they were selling?

These are a few questions that you have to HONESTLY answer to yourself before you go accusing N&M of what, according to the case you are trying to present, is tantamount to fraud. If you did not do your homework properly and dot all your "i"s and cross all your "t"s, whose fault is it that you got a 2012 Tucson?

You really ought to feel sorry for the "poor" people who are buying a 2004 model year Nissan X-Trail "Classic" at 2013 prices from N&M. Probably if you think of your vehicle as a Tucson Classic, you won't feel so bad.

You should call the Consumer Affairs Division and ask their opinion. Just ensure that you have all the paperwork concerning the vehicle in order.

When Diamond Motors was trying to not put the "shift shock" problem that I was having with my CK Lancer on the service sheet as a problem, I wrote it in by hand, initialled it and then signed each service agreement.