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Amplia (formerly Massy Fibre) Internet Thread

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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby shaneelal » July 30th, 2023, 10:49 am

thelem-again wrote:Router in question. (The PS4 kind)

I’m reaching the login page but the usual credentials like admin admin isnt working.


Resembles Calix 844G.

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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby thelem-again » July 30th, 2023, 10:52 am

juswil868 wrote:
thelem-again wrote:Router in question. (The PS4 kind)

I’m reaching the login page but the usual credentials like admin admin isnt working.



Not the regular login page but try username: support password: support.

This is the default super user log in. not sure if it's changed on yours but don't interfere with anything under the support tab if you don't understand it.

You can change the normal router login and your Wi-Fi name and password to your liking.

Okay this worked. Thanks a lot.

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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby juswil868 » July 30th, 2023, 11:24 am

Anyone else experience freezing problems while using certain streaming apps other than the official ones during peak hours or anytime at all?

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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby R-H-D » July 31st, 2023, 3:53 pm

thelem-again wrote:Router in question. (The PS4 kind)

I’m reaching the login page but the usual credentials like admin admin isnt working.


Try sliding the cover out bottom left of pic the login info should be in there

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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby juswil868 » August 2nd, 2023, 8:00 pm

Anyone experiencing high pings to Miami servers around this time?

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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby jonboyg » August 15th, 2023, 8:57 pm

juswil868 wrote:Anyone experiencing high pings to Miami servers around this time?


Yeah man, I've been getting absurdly high ping these days during peek hours. What used to be 80ms - 120ms depending on the game is shooting up over 400ms - 800ms.

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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby R-H-D » August 18th, 2023, 8:35 am

Yeah since 9th Aug they have been throttling at night sometimes usually starts around 8pm, according to their update this is what they are doing.
Due to a network disruption to one of our IP providers, Amplia would have experienced a loss in some of our available IP capacity. This may have caused your circuit to experience periods of congestion.
Our engineers are actively re-distributing the traffic to alternative paths to limit congestion on the network until the issue is resolved.

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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby Les Bain » August 18th, 2023, 9:26 am

Does Ampliaq have a working number? The number on their billing gives a no service reply anytime I try to make an enquiry about flubby service,

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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby maj. tom » August 18th, 2023, 10:24 am

The 800-4663 number not working?

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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby Les Bain » August 18th, 2023, 10:54 am

Nope. A friend gave me an alternate number but both give no service replies when according to him, there's a high volume of calls.

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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby juswil868 » August 24th, 2023, 5:25 am

R-H-D wrote:Yeah since 9th Aug they have been throttling at night sometimes usually starts around 8pm, according to their update this is what they are doing.
Due to a network disruption to one of our IP providers, Amplia would have experienced a loss in some of our available IP capacity. This may have caused your circuit to experience periods of congestion.
Our engineers are actively re-distributing the traffic to alternative paths to limit congestion on the network until the issue is resolved.


Anyone knows if this has been resolved?

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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby R-H-D » September 14th, 2023, 3:24 pm

juswil868 wrote:
R-H-D wrote:Yeah since 9th Aug they have been throttling at night sometimes usually starts around 8pm, according to their update this is what they are doing.
Due to a network disruption to one of our IP providers, Amplia would have experienced a loss in some of our available IP capacity. This may have caused your circuit to experience periods of congestion.
Our engineers are actively re-distributing the traffic to alternative paths to limit congestion on the network until the issue is resolved.


Anyone knows if this has been resolved?

Long time
back to norm now

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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby juswil868 » September 17th, 2023, 9:26 pm

R-H-D wrote:
juswil868 wrote:
R-H-D wrote:Yeah since 9th Aug they have been throttling at night sometimes usually starts around 8pm, according to their update this is what they are doing.
Due to a network disruption to one of our IP providers, Amplia would have experienced a loss in some of our available IP capacity. This may have caused your circuit to experience periods of congestion.
Our engineers are actively re-distributing the traffic to alternative paths to limit congestion on the network until the issue is resolved.


Anyone knows if this has been resolved?

Long time
back to norm now


Can you or anyone post their pings to Miami servers at night.

i am still having this issue, seems like no one else is having

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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby redsupra101 » October 2nd, 2023, 12:31 pm

juswil868 wrote:
R-H-D wrote:
juswil868 wrote:
R-H-D wrote:Yeah since 9th Aug they have been throttling at night sometimes usually starts around 8pm, according to their update this is what they are doing.
Due to a network disruption to one of our IP providers, Amplia would have experienced a loss in some of our available IP capacity. This may have caused your circuit to experience periods of congestion.
Our engineers are actively re-distributing the traffic to alternative paths to limit congestion on the network until the issue is resolved.


Anyone knows if this has been resolved?

Long time
back to norm now


Can you or anyone post their pings to Miami servers at night.

i am still having this issue, seems like no one else is having



If you post what websites or IPs you are having problems to I would test from my Amplia connection as well, I haven't had issues myself but I really do anything heavy online after 8pm normally so I maybe just didn't notice.

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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby R-H-D » October 2nd, 2023, 4:21 pm

juswil868 wrote:
R-H-D wrote:
juswil868 wrote:
R-H-D wrote:Yeah since 9th Aug they have been throttling at night sometimes usually starts around 8pm, according to their update this is what they are doing.
Due to a network disruption to one of our IP providers, Amplia would have experienced a loss in some of our available IP capacity. This may have caused your circuit to experience periods of congestion.
Our engineers are actively re-distributing the traffic to alternative paths to limit congestion on the network until the issue is resolved.


Anyone knows if this has been resolved?

Long time
back to norm now


Can you or anyone post their pings to Miami servers at night.

i am still having this issue, seems like no one else is having


At work with 120Mbs connection

https://i.postimg.cc/d1mGVQFt/speed1.png
https://i.postimg.cc/BbjZwNm9/speed2.png

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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby thelem-again » October 2nd, 2023, 8:27 pm

R-H-D wrote:
juswil868 wrote:
R-H-D wrote:
juswil868 wrote:
R-H-D wrote:Yeah since 9th Aug they have been throttling at night sometimes usually starts around 8pm, according to their update this is what they are doing.
Due to a network disruption to one of our IP providers, Amplia would have experienced a loss in some of our available IP capacity. This may have caused your circuit to experience periods of congestion.
Our engineers are actively re-distributing the traffic to alternative paths to limit congestion on the network until the issue is resolved.


Anyone knows if this has been resolved?

Long time
back to norm now


Can you or anyone post their pings to Miami servers at night.

i am still having this issue, seems like no one else is having


At work with 120Mbs connection

https://i.postimg.cc/d1mGVQFt/speed1.png
https://i.postimg.cc/BbjZwNm9/speed2.png

93 ping?? That’s high

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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby CarSeller2067 » November 29th, 2023, 7:56 pm

Amplia has been moving garbage ping wise for the past few months on the evenings at least 3 days a week the pings to digicel and flow would be 100+

Today its 200+ with Miami reaching over 200 Miami goes to 85-100 on a bad night but now it's 200.
I will have to switch to digicel when i got amplia the ping to flow and digi was 40-50 net is not usable for what I want it for I would not suggest people get this unless they just going to be downloading. After months of calling they keep saying they know it's being worked on and its usable 200+ ping is my breaking is point.

Image

Image

Image

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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby gastly369 » November 29th, 2023, 8:21 pm

Yeh same wise

Also see flow put out a notice of a issues as well

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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby thelem-again » November 29th, 2023, 8:39 pm

Really thought it was me alone. It’s been happening more blatant all afternoon.

Same with getting pings of 300 - 200 to Miami. Whilst local pings are fine. But Everything is moving slowly.

I’ve heard people complain and say that they were told by Amplia that their network is overloaded around peak times I.e. 6pm - 9pm, so slower speeds are expected that time.

But tonight is the worst. Saw Flow really put out an advisory.

CarSeller2067 wrote:Amplia has been moving garbage ping wise for the past few months on the evenings at least 3 days a week the pings to digicel and flow would be 100+

Today its 200+ with Miami reaching over 200 Miami goes to 85-100 on a bad night but now it's 200.
I will have to switch to digicel when i got amplia the ping to flow and digi was 40-50 net is not usable for what I want it for I would not suggest people get this unless they just going to be downloading. After months of calling they keep saying they know it's being worked on and its usable 200+ ping is my breaking is point.

Image

Image

Image

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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby CarSeller2067 » November 29th, 2023, 9:27 pm

thelem-again wrote:Really thought it was me alone. It’s been happening more blatant all afternoon.

Same with getting pings of 300 - 200 to Miami. Whilst local pings are fine. But Everything is moving slowly.

I’ve heard people complain and say that they were told by Amplia that their network is overloaded around peak times I.e. 6pm - 9pm, so slower speeds are expected that time.

But tonight is the worst. Saw Flow really put out an advisory.

CarSeller2067 wrote:Amplia has been moving garbage ping wise for the past few months on the evenings at least 3 days a week the pings to digicel and flow would be 100+

Today its 200+ with Miami reaching over 200 Miami goes to 85-100 on a bad night but now it's 200.
I will have to switch to digicel when i got amplia the ping to flow and digi was 40-50 net is not usable for what I want it for I would not suggest people get this unless they just going to be downloading. After months of calling they keep saying they know it's being worked on and its usable 200+ ping is my breaking is point.

Image

Image

Image



Its not just you, I have no issue if this happens once every month but beside this issue, I have been getting high pings multiple times a week with Amplia asking my neighbour to ping the same servers and it's much lower, seeing that digcel are offering deals for new customers I think I will have to switch. I rather have me 300 MPBS go to 100 every now and then than see than 100+ ping its crazy

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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby gastly369 » November 29th, 2023, 9:56 pm

thelem-again wrote:Really thought it was me alone. It’s been happening more blatant all afternoon.

Same with getting pings of 300 - 200 to Miami. Whilst local pings are fine. But Everything is moving slowly.

I’ve heard people complain and say that they were told by Amplia that their network is overloaded around peak times I.e. 6pm - 9pm, so slower speeds are expected that time.

But tonight is the worst. Saw Flow really put out an advisory.

CarSeller2067 wrote:Amplia has been moving garbage ping wise for the past few months on the evenings at least 3 days a week the pings to digicel and flow would be 100+

Today its 200+ with Miami reaching over 200 Miami goes to 85-100 on a bad night but now it's 200.
I will have to switch to digicel when i got amplia the ping to flow and digi was 40-50 net is not usable for what I want it for I would not suggest people get this unless they just going to be downloading. After months of calling they keep saying they know it's being worked on and its usable 200+ ping is my breaking is point.

Image

Image

Image
Issue started around 11am this morning...

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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby juswil868 » November 30th, 2023, 6:12 pm

Finally some traction on here about this PING issue. Amplia service is trash for the last couple of months. I have complained non stop about this issue and the response is always the same. Im back on Digicel. While their prices may be a lil higher, i rather pay for stability and reliability any day.

Word of advice to all. Do not take any packages above 300mb with amplia. You will never get those speeds to their test servers constantly. Its robbery

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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby juswil868 » November 30th, 2023, 6:16 pm

juswil868 wrote:Finally some traction on here about this PING issue. Amplia service is trash for the last couple of months. I have complained non stop about this issue and the response is always the same. Im back on Digicel. While their prices may be a lil higher, i rather pay for stability and reliability any day.

Word of advice to all. Do not take any packages above 300mb with amplia. You will never get those speeds to their test servers constantly. Its robbery




ping currently :

test.jpg

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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby redsupra101 » December 1st, 2023, 2:41 am

can you post this pathping results as well. I want to see if its a particular hop that has the high ping or if its across the board. those speedtest ping times are rough. i'll see if i could get the IPs of the same speedtest servers you are testing to so you can do the same pathping to compare the pathping results like for like.

this is while i was maxing out my 50mb with downloads. high but not nearly as bad as yours.
Image


this is with downloads stopped, but this is after 2am, i'll have to test it again during the 6-9pm time you mentioned above
Image

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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby redsupra101 » December 1st, 2023, 3:08 am

Ok from this github list i found most of the same ookla speedtest server IPs so to replicate the tests you guys already did, here are my results for comparison. It takes long to run like 5-7 minutes each so I did them at the same time in different windows. much more detailed than the speedtest but without the actual speedtest since finding the ping issue would probably find the speed issue too.

Digicel 200.7.92.250
Flow speedtest1.flowtrinidad.com
Miami speedtest.golddata.net
Amplia speedtest01.amplia.tv

Digicel
Image

Flow
Image

Miami
Image

Amplia
Image

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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby CarSeller2067 » December 1st, 2023, 11:14 am

redsupra101 wrote:Ok from this github list i found most of the same ookla speedtest server IPs so to replicate the tests you guys already did, here are my results for comparison. It takes long to run like 5-7 minutes each so I did them at the same time in different windows. much more detailed than the speedtest but without the actual speedtest since finding the ping issue would probably find the speed issue too.

Digicel 200.7.92.250
Flow speedtest1.flowtrinidad.com
Miami speedtest.golddata.net
Amplia speedtest01.amplia.tv

Digicel
Image

Flow
Image

Miami
Image

Amplia
Image



Here are mines Amplia to digi and flow was 40-50 when i now got it.
Miami was 60-70 These scores are doubled, I have already got in contact with Digicel to set me up they are offering 1 free month, 20% discount on 2 months a free gas refill for new customers. If ping affects your internet experience, I suggest you switch.

Image

Image

Image

Image

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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby gastly369 » December 8th, 2023, 11:48 am


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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby juswil868 » December 11th, 2023, 6:59 pm

Is this problem resolved? , were complaints lodged. Only way we could see progress is if we make it known.

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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby gastly369 » December 11th, 2023, 7:06 pm

juswil868 wrote:Is this problem resolved? , were complaints lodged. Only way we could see progress is if we make it known.
Nope not resolved

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Re: Amplia (formerly Massy Fibre) Internet Thread

Postby dartzreunion » December 11th, 2023, 7:45 pm

same here , everytime i contact them its the same story , someone will get back to you...and its an ongoing issue.

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