TSTT Blink--->Help?!

turbonator · Postby **turbonator** » January 24th, 2009, 8:49 pm

Hey tuners I'm not sure if anyone out there can help me, but any help will be appreciated. A blink technician dropped off my wireless blink modem earlier this evening, but its not working. Everything is plugged in correctly but the 'Alarm' light is not coming off and the light for the 'xDSL link' isn't coming on. The technician said that the modem is not synchronizing with TSTT's servers or what ever. As far as I understand if the 'Alarm' light stays on that basically translates into a problem with the connection. The thing is the land line is working like normal ie. phone works like normal.

Strangely enoufgh I connected it to my neighbour's phone line (and they do not have a Blink connection) and the 'Alarm' light came off and the 'xDSL' light was on

So it working by them but not by me and I'm the one that signed up for blink

What else can I try?

toybago · Postby **toybago** » January 24th, 2009, 9:01 pm

tstt/blink has personell on call that can talk you through almost any problem

call 824 8788 (can't remember the other one) listen to the recording and press the # for broardband internet

its free

turbonator · Postby **turbonator** » January 24th, 2009, 9:08 pm

I did that but they were no help at all. They just said that they would put in a report and will have to wait at least 5 working days for a technician to call/visit me

Postby **Notorious Scullman** » January 24th, 2009, 9:14 pm

toybago · Postby **toybago** » January 24th, 2009, 9:17 pm

other option is to take the modem back to tstt and tell them your probs and insist that you get another one

i was at tstt on friday when a guy came in with the same prob....the woman promptly exchanged it for him

that should get done in less than 5 working days

cinco · Postby **cinco** » January 24th, 2009, 9:34 pm

Notorious Scullman wrote:

hear nah
scully
how bout you start a
http://www.ihazcaucaut.com

fuzz_174 · Postby **fuzz_174** » January 24th, 2009, 9:50 pm

Are you 100% sure u hooked it up correctly?

Try hookin it up on another phone line in your house to see if u get status light..

double check your filters.

turbonator · Postby **turbonator** » January 24th, 2009, 9:51 pm

toybago wrote:other option is to take the modem back to tstt and tell them your probs and insist that you get another one

i was at tstt on friday when a guy came in with the same prob....the woman promptly exchanged it for him

that should get done in less than 5 working days

Ok, thanks for the help. Although I doubt that the modem is the problem because when I tried it on my neighbour's phone line it was working as its supposed to :roll:

M-Tech · Postby **M-Tech** » January 24th, 2009, 11:21 pm

Are you sure you connected the line filter with the PC jack and not the phone jack? Also call back the tollfree 62BLINK or whatever it is and visit http://192.168.1.1/ and let them run through the settings and use that same page to save the settings and restart the modem.

It worked for me when I first connected mine it was not working too.

cool · Postby **cool** » January 25th, 2009, 6:20 am

I had a problem also with my blink,technician came and couldn't get it to work and left after a while,called help line and the csr, walked me through the process over the phone.It was a configuration problem,he even made me do some settings on the dos. screen.everything works now.call them.

turbonator · Postby **turbonator** » January 25th, 2009, 4:21 pm

^^ I'll try that

eitech · Postby **eitech** » January 25th, 2009, 5:27 pm

If ur replacing a blink modem with ur own router how do you get that system to work wrt settings? do you have to type dem in, or once u plug in d dsl line it all automatic?

avinashr · Postby **avinashr** » January 25th, 2009, 9:42 pm

turbonator, if the dsl or status light is off, that means that they didnt wire u in the exchange as yet for blink!

fuzz_174 · Postby **fuzz_174** » January 25th, 2009, 9:59 pm

^^
there are other reasons why his status light could not be on

avinashr · Postby **avinashr** » January 25th, 2009, 10:00 pm

fuzz_174, nope that is the problem if everything is connected properly

fuzz_174 · Postby **fuzz_174** » January 25th, 2009, 10:03 pm

It cud also be a problem at his NID, or even old wiring in the house can cause problems with either status light flashing or never coming on.

avinashr · Postby **avinashr** » January 25th, 2009, 10:13 pm

eitech, most broadband routers allow u to just plug and play...do not replace the TSTT router... just plug the network cable (yellow cable) on the blink modem into the WAN port of the new router and then LAN Port 1 to your machine... it should be automatically setup within a minute or so

turbonator · Postby **turbonator** » January 25th, 2009, 10:23 pm

avinashr wrote:turbonator, if the dsl or status light is off, that means that they didnt wire u in the exchange as yet for blink!

Wait, so when they was upgrading the area (changing the lines that coming to my house) they not supposed to do that?

Last year in June when they came to upgrade my line the technician said that I would be able to get blink after they were finished upgrading everyone in that area which should take about 4 weeks. I signed up in August and after 100 meeeelion calls they finally came on saturday.

I called again today and explained to the CSR how I tried it by my neighbour's house (and they don't have interent) and the modem was working like normal. He said that its a problem with the connection so I'll have to wait 3-5 working days for it to be fixed. :cry:

turbonator · Postby **turbonator** » January 25th, 2009, 10:25 pm

I guess I'll just have to wait :roll:

AGAIN

avinashr · Postby **avinashr** » January 25th, 2009, 10:27 pm

dread..... this is a sad reality u may have to face.....

on Jan 04th 2008 i got my modem....... after 10 calls per month i finally got my blink connection up and running on Jan 14th 2009....

one set of run around and waiting times when it was that they actually didnt fcukin jumper the wire for the dsl inside the exchange!

or within that 1yr wait time only once did a technician visit my location.! :shock:

Gem_in_i · Postby **Gem_in_i** » January 25th, 2009, 10:30 pm

I waiting a couple of months now. :roll:

turbonator · Postby **turbonator** » January 25th, 2009, 10:37 pm

Notorious Scullman wrote:

Fixed

turbonator · Postby **turbonator** » January 25th, 2009, 10:41 pm

avinashr wrote:dread..... this is a sad reality u may have to face.....

on Jan 04th 2008 i got my modem....... after 10 calls per month i finally got my blink connection up and running on Jan 14th 2009....

one set of run around and waiting times when it was that they actually didnt fcukin jumper the wire for the dsl inside the exchange!

or within that 1yr wait time only once did a technician visit my location.!

Next ting das the same thing what happening here

eitech · Postby **eitech** » January 25th, 2009, 11:32 pm

tanx avinashr

avinashr · Postby **avinashr** » January 26th, 2009, 8:19 am

no probs

turbonator · Postby **turbonator** » January 27th, 2009, 3:55 pm

Well this morning a technician from TSTT finally called me and said that he will come by between 2-4pm today (note time of post :lol:

) to rectify the problem.

So ah waiting :lol:

toybago · Postby **toybago** » January 27th, 2009, 5:44 pm

boy you sure is not your neighbour line they (tstt) jumper?

turbonator · Postby **turbonator** » January 27th, 2009, 5:54 pm

Well to update my status the technician just called (once again note time of post) and say that he won't be able to make it today because he was busy. Also he will not be working in my area tomorrow but he'll make a note so in the event that a technician is in my area they will fix the problem

Once again TSTT :roll:

is d firetruck best.

Customer Service is excellent as always :evil:

fuzz_174 · Postby **fuzz_174** » January 27th, 2009, 8:23 pm

^^
what are are u from turbonator?

avinashr · Postby **avinashr** » January 27th, 2009, 8:59 pm

turbonator wrote:Well to update my status the technician just called (once again note time of post) and say that he won't be able to make it today because he was busy. Also he will not be working in my area tomorrow but he'll make a note so in the event that a technician is in my area they will fix the problem

Once again TSTT is d firetruck best.

Customer Service is excellent as always

TSTT techs wait for a couple (at least 6 i think) to pile up in an area then to visit that area..... i fed up buss cuss in the arse bout that!