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goalpost
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Re: Republic Online Banking

Postby goalpost » August 10th, 2021, 6:29 pm

So I never tried the new system. Is it operational now?

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2WNBoost
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Republic Online Banking

Postby 2WNBoost » August 12th, 2021, 4:59 pm

It’s working.

If you want to remove SMS as an option.
Log into the website,
At the Second Factor screen, Select Lost/Change phone
Reactivate with OTP or Sync.

No more SMS

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trinigamer
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Re: Republic Online Banking

Postby trinigamer » August 28th, 2021, 10:04 am

Tried to view statements, tells me I dont have a pdf viewer. I have about four pdf viewers including Acrobat reader.

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Re: Republic Online Banking

Postby rollingstock » August 28th, 2021, 12:17 pm

That only works if you open it via browser. Doesn't work in app.

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Re: Republic Online Banking

Postby triniboi49 » September 2nd, 2021, 8:18 am

Republic online seems to be messed up again. Anyone else having issues logging on today?

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Dave
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Re: Republic Online Banking

Postby Dave » September 2nd, 2021, 8:34 am

App worked a while ago. Have to use pc log in just now so will see.

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Re: Republic Online Banking

Postby Dave » September 2nd, 2021, 9:41 am

All was fine through website.

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carluva
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Re: Republic Online Banking

Postby carluva » September 7th, 2021, 9:14 am

Morning all.

Has any of you been experiencing difficulties logging into Republic Bank online this morning? The SMS code is taking a while to be sent and once entered, the page just keeps loading and not being transferred to the main interface.

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snatman
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Re: Republic Online Banking

Postby snatman » September 7th, 2021, 9:30 am

Nah, I got in easily twice this morning.
I don't use SMS though. I think there's a charge for that.

I use either sync approval or OTP

carluva wrote:Morning all.

Has any of you been experiencing difficulties logging into Republic Bank online this morning? The SMS code is taking a while to be sent and once entered, the page just keeps loading and not being transferred to the main interface.

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2WNBoost
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Re: Republic Online Banking

Postby 2WNBoost » September 7th, 2021, 1:04 pm

Ditch SMS and life will be better

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Re: Republic Online Banking

Postby S_2NR » September 7th, 2021, 2:59 pm

So I checked my bill to realize I am indeed being charged for those texts. So I switched to sync approval with the app. What a blasted hassle to log in tho. We should just go back to the old system with the matrix card.

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carluva
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Re: Republic Online Banking

Postby carluva » September 8th, 2021, 7:19 am

How do I ditch the SMS? Is that in settings?

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Dave
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Re: Republic Online Banking

Postby Dave » September 8th, 2021, 7:53 am

There is also the one time password option which works well.

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2WNBoost
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Republic Online Banking

Postby 2WNBoost » September 8th, 2021, 10:00 am

If you want to remove SMS as an option.
Log into the website,
At the Second Factor screen, Select Lost/Change phone
Reactivate with OTP or Sync.

No more SMS
PS: There’s no need to login to the app to get the code.
Just cancel login and hit the OTP button

carluva wrote:How do I ditch the SMS? Is that in settings?

abducted
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Re: Republic Online Banking

Postby abducted » September 8th, 2021, 9:30 pm

A most customer-unfriendly online banking system

The management of our major banks are busy patting themselves on the back for achieving conversion of numbers of customers to online banking, limiting any deposits made “manually” to $10,000+ (so, what about all the smaller deposits?), reducing crowds in banks and thus being “Covid-responsible”.

There is, however, another side to the story. When RBC converted to electronic banking and started reducing customer walk-in service, they were the most hated bank in town, according to the many complaints I have heard. Maybe they listened to complaints and made things smoother—I don’t bank with RBC, so I don’t know.

Republic Bank, however, is in a class by itself with what has to be the most customer-unfriendly system ever programmed.

It is a nightmare of inadequate menus with unfamiliar terms, very slow responses, short duration before time-outs, multiple logins always required, difficulty in obtaining a paper record of what one just did, etc, etc.

I have found that no-one in management is interested in listening to customer complaints, so how can we expect them to improve?

Examples are:

1. When opening the site, why not immediately show as many of the transactions in the account as possible, with an obvious scroll down for earlier ones. In other words, open with the statement. Most people want to see if a payment has been made or received and the balance, so why go through several (incomprehensible) menu options for this?

2. Why do we have to go to “Transactions” for anything we want to know, because we aren’t sure what “Transactions” means.

3. When making a payment, we would like to send a message to the payee, saying who from and what for. Maybe “Invoice Number” or something similar. This cannot be done with any confidence on the online screen. There is a section for “Remarks” or something, but nowhere does it say “THIS WILL BE SHOWN WITH YOUR PAYMENT”, so nine times out of ten, the payee has to deduce by remote sensing, make telephone enquiries, etc.

4. When you have several things to do, why does the thing constantly time out while you wait for the next menu option to come up?

5. When logging in, a little wheel whizzing round and round indicates that it’s moving to the next part of the process (hell of a long wait). Once you have logged in, the little wheel disappears so you don’t know if “the system” has just gone to sleep, or is actually moving you to the next menu option (more long waits). Usually it times out, so one has to start again!

6. If I decide to look up a previous payment and when it’s on screen, decide to print it out as evidence, it prints like a “transaction” just made on today’s date. That’s very worrying because you made the payment last week—so, has it made the payment again? Why not come clean and show the date of payment?

There are many more complaints, but basically it is a non-intuitive menu system that needs a lot of improvement and it’s ridiculously slow. Of course, one can always go to the ATM, get cash, and try to conduct all business in cash—except that in the case of the Glencoe branch, the machine is frequently empty or won’t print a receipt that day!

And, of course, the bank claims it is not responsible for ATMs—that’s some other company’s responsibility!

Recently we have heard that Republic is majority Government-owned, but after all that should not mean our flagship bank has to operate like a section of Government.

https://trinidadexpress.com/opinion/let ... eff6c.html

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2WNBoost
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Republic Online Banking

Postby 2WNBoost » September 9th, 2021, 7:56 pm

^^ Change is inevitable
Just like passbooks are no longer a thing.

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Re: Republic Online Banking

Postby dogg » September 11th, 2021, 4:58 pm

Anyone else had credit card issues today?

Declined at three stores.

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Country_Bookie
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Re: Republic Online Banking

Postby Country_Bookie » September 11th, 2021, 11:12 pm

dogg wrote:Anyone else had credit card issues today?

Declined at three stores.
Same. Called them and apparently it was due to some sort of emergency situation and no credit card transactions were going through.

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Re: Republic Online Banking

Postby Gladiator » September 11th, 2021, 11:16 pm

Country_Bookie wrote:
dogg wrote:Anyone else had credit card issues today?

Declined at three stores.
Same. Called them and apparently it was due to some sort of emergency situation and no credit card transactions were going through.


Yup had the same issue today... both FCB and RBL cards.

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Re: Republic Online Banking

Postby X_Factor » September 16th, 2021, 9:12 pm

Both the app and via web browser works fine for me
I use sync approval and never had a problem

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aaron17
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Re: Republic Online Banking

Postby aaron17 » September 23rd, 2021, 12:33 pm

ALuyuh have any problems with the new republic back chip card? for me sometimes it dont work in certain areas and the merchants say that card does give trouble.

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snatman
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Re: Republic Online Banking

Postby snatman » September 23rd, 2021, 2:51 pm

I rarely use the debit card if that's what you mean.
But the credit card only gave trouble the one day recently when no Visa cards were working.


aaron17 wrote:ALuyuh have any problems with the new republic back chip card? for me sometimes it dont work in certain areas and the merchants say that card does give trouble.

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Re: Republic Online Banking

Postby *KRONIK* » September 23rd, 2021, 3:57 pm

Me eh even get the new card yet

S_2NR
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Re: Republic Online Banking

Postby S_2NR » September 23rd, 2021, 6:52 pm

aaron17 wrote:ALuyuh have any problems with the new republic back chip card? for me sometimes it dont work in certain areas and the merchants say that card does give trouble.

Mine works everywhere except with those mobile machines delivery drivers use

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Spitfir3
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Re: Republic Online Banking

Postby Spitfir3 » September 27th, 2021, 12:31 pm

anyone sign up for online banking recently? i see the online form asking for customer id but i don't know what that is, i know you used to get that after you sign up for the service.

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aaron17
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Re: Republic Online Banking

Postby aaron17 » September 27th, 2021, 1:30 pm

S_2NR wrote:
aaron17 wrote:ALuyuh have any problems with the new republic back chip card? for me sometimes it dont work in certain areas and the merchants say that card does give trouble.

Mine works everywhere except with those mobile machines delivery drivers use
Tru eh

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