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Republic Online Banking

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trinibajan34
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Re: Republic Online Banking

Postby trinibajan34 » July 7th, 2021, 11:41 am

killercow wrote:Up to now I still cyah get tru.
Login on the app = invalid password.
Login on the website = invalid password.
Forget password = invalid email.
Failure right around.

They should revert to the old app until this is sorted out.


same thing with me , why change from the old app? It was working good , no issues

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death365
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Re: Republic Online Banking

Postby death365 » July 7th, 2021, 11:50 am

early morning about 8 am

Kronik wrote:
death365 wrote:At 310 am the password reset email reached. I'm back on now
When did your request go in?

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Re: Republic Online Banking

Postby Kronik » July 7th, 2021, 12:47 pm

death365 wrote:early morning about 8 am

Kronik wrote:
death365 wrote:At 310 am the password reset email reached. I'm back on now
When did your request go in?
Mine went in on Monday at about 9:30 am, I now wait a hour to talk to them to be told the request inside, but I hadda wait till they process

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2WNBoost
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Re: Republic Online Banking

Postby 2WNBoost » July 7th, 2021, 1:50 pm

Not making excuses for the issues encountered but some comments fall into the following category.


Luddite noun
/ˈlʌdaɪt/
(disapproving)

a person who is opposed to new technology or working methods

Named after Ned Lud, one of the workers who destroyed machinery in factories in the early 19th century, because they believed it would take away their jobs.

https://www.oxfordlearnersdictionaries.com/definition/american_english/luddite

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Re: Republic Online Banking

Postby fokhan_96 » July 7th, 2021, 2:12 pm

Wheyy...i need to login but i fraid.

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Re: Republic Online Banking

Postby redmanjp » July 7th, 2021, 2:17 pm

allyuh getting through to d bank? i forget my user id as i have only been using the MPIN for the mobile app- haven't used the website in more than a year.

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Re: Republic Online Banking

Postby S_2NR » July 7th, 2021, 2:21 pm

redmanjp wrote:allyuh getting through to d bank? i forget my user id as i have only been using the MPIN for the mobile app- haven't used the website in more than a year.


currently on hold 30 mins now ... steups

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Re: Republic Online Banking

Postby redmanjp » July 7th, 2021, 2:23 pm

S_2NR wrote:
redmanjp wrote:allyuh getting through to d bank? i forget my user id as i have only been using the MPIN for the mobile app- haven't used the website in more than a year.


currently on hold 30 mins now ... steups


and the number isn't toll free, which means u paying for that 30 mins :roll:

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Re: Republic Online Banking

Postby S_2NR » July 7th, 2021, 2:28 pm

redmanjp wrote:
S_2NR wrote:
redmanjp wrote:allyuh getting through to d bank? i forget my user id as i have only been using the MPIN for the mobile app- haven't used the website in more than a year.


currently on hold 30 mins now ... steups


and the number isn't toll free, which means u paying for that 30 mins :roll:


ent.. that crossed my mind..

but luckily i have unlimited tstt and bmobile calls on my cell plan.

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trinibajan34
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Re: Republic Online Banking

Postby trinibajan34 » July 7th, 2021, 2:44 pm

S_2NR wrote:
redmanjp wrote:allyuh getting through to d bank? i forget my user id as i have only been using the MPIN for the mobile app- haven't used the website in more than a year.


currently on hold 30 mins now ... steups


You have real patients , waited 10 mins and hang up this morning.

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Re: Republic Online Banking

Postby Strugglerzinc » July 7th, 2021, 3:20 pm

Was able to login to App and Online. SMS code now being sent within a minute. Some options saying I not authorized to view, like my CC balances (seriously?) but I assume these will clear up over time.

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Kronik
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Re: Republic Online Banking

Postby Kronik » July 7th, 2021, 3:39 pm

S_2NR wrote:
redmanjp wrote:allyuh getting through to d bank? i forget my user id as i have only been using the MPIN for the mobile app- haven't used the website in more than a year.


currently on hold 30 mins now ... steups
I wait for a little over a hour, was watching YouTube while waiting, if I did know it was so long I woulda put on a movieImage

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Re: Republic Online Banking

Postby VexXx Dogg » July 7th, 2021, 3:47 pm

I sent an email to a few listed support addresses, still waiting for a response.

I eh able with waiting on the phone

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Re: Republic Online Banking

Postby Kronik » July 7th, 2021, 8:28 pm

I get a email with a temporary password, and it still saying the user locked, wdmc

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Re: Republic Online Banking

Postby redmanjp » July 7th, 2021, 8:37 pm

i wonder if i would get through faster at night if i call them.

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Re: Republic Online Banking

Postby goalpost » July 7th, 2021, 8:47 pm

Besides apologizing did they give a time-line on when they would fix these bugs.

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trinibajan34
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Re: Republic Online Banking

Postby trinibajan34 » July 8th, 2021, 10:09 am

goalpost wrote:Besides apologizing did they give a time-line on when they would fix these bugs.


Nope , spoke to a csr yesterday. still can't get through with hot line number , busy tone right through.

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Re: Republic Online Banking

Postby triniboi49 » July 8th, 2021, 10:20 am

Very disappointed in their response - say something - address concerns - what happens if you can't pay your credit acrd

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Re: Republic Online Banking

Postby bamfo_dennis » July 8th, 2021, 10:46 am

Kronik wrote:
S_2NR wrote:
redmanjp wrote:allyuh getting through to d bank? i forget my user id as i have only been using the MPIN for the mobile app- haven't used the website in more than a year.


currently on hold 30 mins now ... steups
I wait for a little over a hour, was watching YouTube while waiting, if I did know it was so long I woulda put on a movieImage


Republic has a toll free number? or the usual 625-number per minute billing call that was never upgraded since internet was invented?

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Re: Republic Online Banking

Postby Kronik » July 8th, 2021, 10:57 am

bamfo_dennis wrote:
Kronik wrote:
S_2NR wrote:
redmanjp wrote:allyuh getting through to d bank? i forget my user id as i have only been using the MPIN for the mobile app- haven't used the website in more than a year.


currently on hold 30 mins now ... steups
I wait for a little over a hour, was watching YouTube while waiting, if I did know it was so long I woulda put on a movieImage


Republic has a toll free number? or the usual 625-number per minute billing call that was never upgraded since internet was invented?
That same 625 number, but I have free bmobile calls

Funny thing, I order some parts for my engine from Japan, it ship out on the 6th, and it deliver to my skybox half 10 this morning, and up to now my Republic account can't get unlock.

So a physical part reaching halfway across the world faster than it taking Republic Bank to unlock my account, the level of failure here is remarkable

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Re: Republic Online Banking

Postby VexXx Dogg » July 8th, 2021, 11:21 am

Still salting, no response from online bank support email

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Re: Republic Online Banking

Postby Ben_spanna » July 8th, 2021, 11:28 am

trinibajan34 wrote:
killercow wrote:Up to now I still cyah get tru.
Login on the app = invalid password.
Login on the website = invalid password.
Forget password = invalid email.
Failure right around.

They should revert to the old app until this is sorted out.


same thing with me , why change from the old app? It was working good , no issues


And come due date on Credit cards they waiting to WET everyone with interest who didnt pay on time and then tell you they cant help you because their system doesnt allow for them to remove or reverse the interest for future payments .... so have fun battling with them for the next 6 months...

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Re: Republic Online Banking

Postby bamfo_dennis » July 8th, 2021, 11:35 am

Kronik wrote:
bamfo_dennis wrote:
Kronik wrote:
S_2NR wrote:
redmanjp wrote:allyuh getting through to d bank? i forget my user id as i have only been using the MPIN for the mobile app- haven't used the website in more than a year.


currently on hold 30 mins now ... steups
I wait for a little over a hour, was watching YouTube while waiting, if I did know it was so long I woulda put on a movieImage


Republic has a toll free number? or the usual 625-number per minute billing call that was never upgraded since internet was invented?
That same 625 number, but I have free bmobile calls

Funny thing, I order some parts for my engine from Japan, it ship out on the 6th, and it deliver to my skybox half 10 this morning, and up to now my Republic account can't get unlock.

So a physical part reaching halfway across the world faster than it taking Republic Bank to unlock my account, the level of failure here is remarkable


For me this was the last straw of a long list of terrible service and non-existing features from Republic that other local banks already offer their customers. I already emailed them stating i am closing my account once the place open back and i'm moving to Scotia or FCB. I not rethinking my decision on this i am so fed up of Republic Bank. I have no outstanding loans with them or anything, so i done with them for good.

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Re: Republic Online Banking

Postby dogg » July 8th, 2021, 12:18 pm

Scotia
:lol:

good luck man, good luck. You'll need it.

bamfo_dennis wrote:
Kronik wrote:
bamfo_dennis wrote:
Kronik wrote:
S_2NR wrote:
redmanjp wrote:allyuh getting through to d bank? i forget my user id as i have only been using the MPIN for the mobile app- haven't used the website in more than a year.


currently on hold 30 mins now ... steups
I wait for a little over a hour, was watching YouTube while waiting, if I did know it was so long I woulda put on a movieImage


Republic has a toll free number? or the usual 625-number per minute billing call that was never upgraded since internet was invented?
That same 625 number, but I have free bmobile calls

Funny thing, I order some parts for my engine from Japan, it ship out on the 6th, and it deliver to my skybox half 10 this morning, and up to now my Republic account can't get unlock.

So a physical part reaching halfway across the world faster than it taking Republic Bank to unlock my account, the level of failure here is remarkable


For me this was the last straw of a long list of terrible service and non-existing features from Republic that other local banks already offer their customers. I already emailed them stating i am closing my account once the place open back and i'm moving to Scotia or FCB. I not rethinking my decision on this i am so fed up of Republic Bank. I have no outstanding loans with them or anything, so i done with them for good.

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trinibajan34
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Re: Republic Online Banking

Postby trinibajan34 » July 8th, 2021, 1:43 pm

dogg wrote:
Scotia
:lol:

good luck man, good luck. You'll need it.


bamfo_dennis wrote:
Kronik wrote:
bamfo_dennis wrote:
Kronik wrote:
S_2NR wrote:
redmanjp wrote:allyuh getting through to d bank? i forget my user id as i have only been using the MPIN for the mobile app- haven't used the website in more than a year.


currently on hold 30 mins now ... steups
I wait for a little over a hour, was watching YouTube while waiting, if I did know it was so long I woulda put on a movieImage


Republic has a toll free number? or the usual 625-number per minute billing call that was never upgraded since internet was invented?
That same 625 number, but I have free bmobile calls

Funny thing, I order some parts for my engine from Japan, it ship out on the 6th, and it deliver to my skybox half 10 this morning, and up to now my Republic account can't get unlock.

So a physical part reaching halfway across the world faster than it taking Republic Bank to unlock my account, the level of failure here is remarkable


For me this was the last straw of a long list of terrible service and non-existing features from Republic that other local banks already offer their customers. I already emailed them stating i am closing my account once the place open back and i'm moving to Scotia or FCB. I not rethinking my decision on this i am so fed up of Republic Bank. I have no outstanding loans with them or anything, so i done with them for good.



What wrong with Scotia ?

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Re: Republic Online Banking

Postby Duane 3NE 2NR » July 8th, 2021, 2:15 pm

I got through with the Republic App registration first try
the process was fairly straightforward - but I did wait until the initial rush was over so I only did it today.

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shaneelal
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Re: Republic Online Banking

Postby shaneelal » July 8th, 2021, 3:20 pm

Tried to login today, got prompted to change password, all went well.

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Re: Republic Online Banking

Postby rollingstock » July 8th, 2021, 4:04 pm

Lucky you. My user blocked. No reply to emails and not even the privilege of waiting on the line. It's always busy

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Kronik
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Re: Republic Online Banking

Postby Kronik » July 8th, 2021, 4:16 pm

rollingstock wrote:Lucky you. My user blocked. No reply to emails and not even the privilege of waiting on the line. It's always busy
I tried 30+ times yesterday before I got through, today it took 34 tries before I got through, and only had to wait 49 mins to talk to someone vs the 1hr yesterday.

This guy I talk to was more helpful and actually seem to know what he was doing, he said they doing the approval for the unlocking in batches, said ppl who request this morning already got their reset email.
So I hoping it come in later today. Seems like they starting to have a system to do it now

I also asked if it doesn't unlock by the 10th (credit card due date), if they still charging interest, he said they are having discussions about that right now, they the system will automatically charge it, but most likely you call and query it and they will roll back the charges, at least that how the discussions going right now.

Will update as it progresses

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Re: Republic Online Banking

Postby triniboi49 » July 8th, 2021, 9:36 pm

I still cannot see my credit card. They should
unilaterally wave all interest for late payments. Having people call a broken phone system after to query is unacceptable.

They are lucky as they face equally horrible competition.

Their public response leaves a lot to be desired.

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