TriniTuner.com  |  Latest Event:  

Forums

Republic Online Banking

this is how we do it.......

Moderator: 3ne2nr Mods

User avatar
VexXx Dogg
TriniTuner 24-7
Posts: 14601
Joined: May 1st, 2003, 10:23 am
Location: ���

Re: Republic Online Banking

Postby VexXx Dogg » July 13th, 2021, 11:49 am

dogg wrote:After being unable to log in last Monday morning, I tried again in the afternoon and got through without issues.

So is it that a smart phone is required to use the system?

What about older folks who are unable to wrap their heads around smartphones?


they'll have to use the sms 2fa. At a cost. Provider shoulda eat that cost IMHO, but it is what it is

pugboy
TriniTuner 24-7
Posts: 16848
Joined: September 6th, 2003, 6:18 pm

Re: Republic Online Banking

Postby pugboy » July 13th, 2021, 12:04 pm

somebody i know is seeing somebody else acct along with theirs

anybody else get this?

dogg
Chronic TriniTuner
Posts: 646
Joined: March 19th, 2010, 9:49 am

Re: Republic Online Banking

Postby dogg » July 13th, 2021, 12:16 pm

My ~80 yr old mother doesn't even WANT a cell phone.

So no way i can convince her to even try mobile banking :roll:

VexXx Dogg wrote:
dogg wrote:After being unable to log in last Monday morning, I tried again in the afternoon and got through without issues.

So is it that a smart phone is required to use the system?

What about older folks who are unable to wrap their heads around smartphones?


they'll have to use the sms 2fa. At a cost. Provider shoulda eat that cost IMHO, but it is what it is

S_2NR
TriniTuner 24-7
Posts: 12941
Joined: May 22nd, 2010, 8:11 pm

Re: Republic Online Banking

Postby S_2NR » July 13th, 2021, 1:53 pm

pugboy wrote:somebody i know is seeing somebody else acct along with theirs

anybody else get this?

Are they able to transfer money from the other persons account?

WTF

pugboy
TriniTuner 24-7
Posts: 16848
Joined: September 6th, 2003, 6:18 pm

Re: Republic Online Banking

Postby pugboy » July 13th, 2021, 3:28 pm

she watching carefully

S_2NR wrote:
pugboy wrote:somebody i know is seeing somebody else acct along with theirs

anybody else get this?

Are they able to transfer money from the other persons account?

WTF

bluefete
TriniTuner 24-7
Posts: 9891
Joined: November 12th, 2008, 10:56 pm
Location: POS

Re: Republic Online Banking

Postby bluefete » July 13th, 2021, 4:30 pm

Republic Bank MD: I’m deeply sorry
Mon Jul 12 2021


Image

“I am deeply sorry for the inconvenience caused to not just our internet/mobile banking customers but also all of our other customers who would have experienced inordinate delays in trying to reach our Customer Contact Centre with their regular queries.”

This was the apology given by Nigel Baptiste, Managing Director of Republic Bank yesterday.

A release from Republic Bank said it is constantly reviewing its technology and other services based on customer feedback in order to better serve its customers.

“Our previous platform, RepublicOnline, served us well for financial convenience, but changing customer expectations necessitated change, “ the release stated.

Republic Bank said the new platform launched on July 5 is more intuitive and user-friendly and offers additional services to customers at their fingertips.

“We sincerely hope that the 50,000 users that have since successfully accessed the platform can attest to this and are enjoying the enhanced experience,” it stated.

“Regrettably, the significant number of initial sign-in attempts resulted in issues that slowed down the system on the first day, but these were resolved within the first few hours following the launch. Even though these performance issues were resolved, some customers were still unable to access their accounts due to initial login issues that were, in many cases, customer-specific,” the release also said.

“With the help of our partners, as well as the dedication and loyalty of frontline team members across the organization, the process of restoring customer access begun and will continue. There are still some issues to resolve, but the system is back on track and we expect to clear the backlog of customer login issues within the next week,” Baptiste added.

The bank has doubled the number of frontline workers assisting customers through this transition via the call centre and through emails.

“ To further help affected customers, Republic Bank has released a series of short tutorial videos to assist those who need help getting onto the platform. The Bank’s social media pages, mobile applications, and websites will all feature these videos and other useful guides. These, plus the existing guides can be viewed at https://republiconline.republictt.com,” it said.

Customers who have been locked out of their internet banking account are being asked to send an email to ibpasswordhelp@rfhl.com with their existing online or mobile username and full legal name to receive a temporary password within 48 hours.

“Republic Bank again apologises for the inconvenience caused over the past week and assures its valued customers that all efforts are being made to ensure that all affected customers have their access restored as quickly as possible,” the statement noted.

https://guardian.co.tt/business/republi ... 668f99e1a7


bluefete wrote:
triniboi49 wrote:In any first-class company CIO/CEO or someone senior who signed off of this is held responsible. I find it very disingenuous to blame the volume users for this issue, and to downplay the impact to the user.

Also, this was timed very badly - close to the time of the month when people have to pay for their cards. Poor management of change and testing.


Image
Nigel Baptiste - Managing Director

Image
Derwin Howell - Executive Director (IT and stuff)

Lesser managers for IT / Payments and so on below them.

redmanjp
TriniTuner 24-7
Posts: 11559
Joined: September 22nd, 2009, 11:01 pm
Contact:

Re: Republic Online Banking

Postby redmanjp » July 13th, 2021, 4:35 pm

emailed them since Friday. now got back a response this afternoon

Good Day,

Thank you for your email.

We are currently experiencing a high volume of requests from our loyal customers. Your request was forwarded to our Internet Banking department for processing, and you will receive an email response in due course.


they need to automate this :(

User avatar
Kronik
18 pounds of Boost
Posts: 2355
Joined: July 23rd, 2004, 9:37 pm
Location: Central
Contact:

Re: Republic Online Banking

Postby Kronik » July 13th, 2021, 6:36 pm

I called them back this morning about half 9, and by 2 this evening I got the temporary password, when I reached home i logged in and got through, setup back password and question and answer.

I have all my accounts and credit cards and loan, so I in business, like the fact that when you do a transfer to someone you can put their email and they get a copy of the transfer

i_code_and_stuff
Ricer
Posts: 26
Joined: January 18th, 2021, 4:51 pm

Re: Republic Online Banking

Postby i_code_and_stuff » July 13th, 2021, 6:40 pm

pugboy wrote:somebody i know is seeing somebody else acct along with theirs

anybody else get this?


If a bank account is under the names of more than 1 person, each of those persons will now see the account in the new republic apps. Previously, this wasn't the case unless you explicitly sent in a request for them to add the shared bank account to your republic online.

I'd advise that person to confirm whether or not this is their situation

User avatar
nick639v2
Shifting into 6th
Posts: 2033
Joined: November 1st, 2016, 9:46 am

Re: Republic Online Banking

Postby nick639v2 » July 13th, 2021, 10:47 pm

I didn't touch it since I got locked out a couple days ago... Went to try just now and everything up and running. My vtm disappeared but it's expiring in September so no worries

S_2NR
TriniTuner 24-7
Posts: 12941
Joined: May 22nd, 2010, 8:11 pm

Re: Republic Online Banking

Postby S_2NR » July 13th, 2021, 10:49 pm

up to now i cant see my fckin credit card

daring dragoon
I LUV THIS PLACE
Posts: 1042
Joined: November 13th, 2016, 1:32 pm

Re: Republic Online Banking

Postby daring dragoon » July 14th, 2021, 5:03 am

all we get is an apology probably written by a PR person. man we should boycott they mc and make a run and take out all our money and i sure they will come down from their ivory towers and apologize in a way we can feel happy by giving we a month off from banking fees and loan/cc payments. this would have been a better apology.

User avatar
eitech
punchin NOS
Posts: 3123
Joined: November 11th, 2006, 10:03 am

Re: Republic Online Banking

Postby eitech » July 14th, 2021, 5:11 am

Earlier in the year i had real issues with the whole online system. It was only back and forth with them csr. I sent my letter to manager yes. Got tru. No problems up to this day

Sundar
Riding on 17's
Posts: 1410
Joined: July 5th, 2012, 12:33 pm
Location: Rock Road
Contact:

Re: Republic Online Banking

Postby Sundar » July 14th, 2021, 2:02 pm

redmanjp wrote:
Sundar wrote:i trying to use the online banking , but the SMS taking 5-10mins to reach, and then the code invalid or session expired where they ask you to log back in and then send another code which taking long to reach.. Real frustration


So they have a code that expires by the time it reach?

Yuh does wonder if these ppl does test these things before smh

I got through, tried the same and it came instantly. Probably was overwhelmed with ppl doing the upgrade at the same time. Should have done it in batches.

redmanjp
TriniTuner 24-7
Posts: 11559
Joined: September 22nd, 2009, 11:01 pm
Contact:

Re: Republic Online Banking

Postby redmanjp » July 14th, 2021, 4:48 pm

redmanjp wrote:emailed them since Friday. now got back a response this afternoon

Good Day,

Thank you for your email.

We are currently experiencing a high volume of requests from our loyal customers. Your request was forwarded to our Internet Banking department for processing, and you will receive an email response in due course.


they need to automate this :(


Ah get through

Got the temporary password and was able to login and set my new password. Did a VTM topup.

I didn't fill in the email address field. When my mom did that she got 2 emails instead.

User avatar
christopherwilliams2
Riding on 18's
Posts: 1823
Joined: October 14th, 2008, 4:09 am
Location: In the first row at the Emirates!

Re: Republic Online Banking

Postby christopherwilliams2 » July 15th, 2021, 6:56 am

anyone has images of what the new online interface looks like? I am not a Republic Customer but I would like to see a bit of what their online banking interface looks like...blur your info of course.

User avatar
shaneelal
I LUV THIS PLACE
Posts: 1058
Joined: February 10th, 2007, 10:25 pm

Re: Republic Online Banking

Postby shaneelal » July 15th, 2021, 7:54 am

christopherwilliams2 wrote:anyone has images of what the new online interface looks like? I am not a Republic Customer but I would like to see a bit of what their online banking interface looks like...blur your info of course.


The demos here may be helpful.

https://republiconline.republictt.com/

User avatar
VexXx Dogg
TriniTuner 24-7
Posts: 14601
Joined: May 1st, 2003, 10:23 am
Location: ���

Re: Republic Online Banking

Postby VexXx Dogg » July 15th, 2021, 8:49 am

The interface is better than the previous version, but still a little cluttered

User avatar
Soundwave
18 pounds of Boost
Posts: 2404
Joined: October 12th, 2010, 12:51 pm
Location: Chaar

Re: Republic Online Banking

Postby Soundwave » July 15th, 2021, 11:03 pm

I got in the first day and haven't been back since, I think I have ptsd from it...

User avatar
aaron17
punchin NOS
Posts: 3718
Joined: June 13th, 2006, 7:54 pm

Re: Republic Online Banking

Postby aaron17 » July 16th, 2021, 7:28 am

All hail soundwave!

daring dragoon
I LUV THIS PLACE
Posts: 1042
Joined: November 13th, 2016, 1:32 pm

Re: Republic Online Banking

Postby daring dragoon » July 16th, 2021, 9:50 am

republic band FMC. i trying to access on both website and app and every forking thing down with them. i go take all my forking money from them yes and put it in a klim tin in my yard. this is sheit. i now trying to do some business and i hadda wait till they sort out their sheit. i would like to know who them pay to redesign the online banking and run that company as well out of business.

goalpost
30 pounds of Boost
Posts: 2569
Joined: June 24th, 2010, 8:18 am
Location: South by night, North by day

Re: Republic Online Banking

Postby goalpost » July 16th, 2021, 10:01 am

daring dragoon wrote:republic band FMC. i trying to access on both website and app and every forking thing down with them. i go take all my forking money from them yes and put it in a klim tin in my yard. this is sheit. i now trying to do some business and i hadda wait till they sort out their sheit. i would like to know who them pay to redesign the online banking and run that company as well out of business.



Boi my salary does some to Republic and my cc and car loan is with Scotia, so I does normally transfer money to the Scotia. Can't even begin to access this new online account, so yesterday I went by the Republic teller and ask for all my money and went in a Scotia ABM and deposit it all. So RBL have me outside during covid & unnecessarily interfacing with people.

User avatar
widdyphuck
Riding on 17's
Posts: 1558
Joined: July 23rd, 2017, 2:24 pm

Re: Republic Online Banking

Postby widdyphuck » July 16th, 2021, 11:09 am

goalpost wrote:
daring dragoon wrote:republic band FMC. i trying to access on both website and app and every forking thing down with them. i go take all my forking money from them yes and put it in a klim tin in my yard. this is sheit. i now trying to do some business and i hadda wait till they sort out their sheit. i would like to know who them pay to redesign the online banking and run that company as well out of business.



Boi my salary does some to Republic and my cc and car loan is with Scotia, so I does normally transfer money to the Scotia. Can't even begin to access this new online account, so yesterday I went by the Republic teller and ask for all my money and went in a Scotia ABM and deposit it all. So RBL have me outside during covid & unnecessarily interfacing with people.
Why not login into the website using a computer?

User avatar
*KRONIK*
TriniTuner 24-7
Posts: 8060
Joined: August 5th, 2005, 9:50 am
Location: UP IN DA HEEZY!

Re: Republic Online Banking

Postby *KRONIK* » July 16th, 2021, 11:12 am

daring dragoon wrote:republic band FMC. i trying to access on both website and app and every forking thing down with them. i go take all my forking money from them yes and put it in a klim tin in my yard. this is sheit. i now trying to do some business and i hadda wait till they sort out their sheit. i would like to know who them pay to redesign the online banking and run that company as well out of business.
Bro
Send them the request email

I send it yesterday and GT by evening
Full reset
Everything working now

User avatar
2WNBoost
3NE2NR is my LIFE
Posts: 824
Joined: July 27th, 2012, 7:37 am

Re: Republic Online Banking

Postby 2WNBoost » July 16th, 2021, 12:28 pm

To those having issues, keep a cool head. You could choose to stay with them or explore other options.
As the saying goes, “Don’t put all your eggs in the same basket”.

daring dragoon
I LUV THIS PLACE
Posts: 1042
Joined: November 13th, 2016, 1:32 pm

Re: Republic Online Banking

Postby daring dragoon » July 17th, 2021, 8:07 am

i think i these time is best to buy a safe an keep the cash at home. this incident has taught us that if a disaster happens and the bank goes down we arse is grass. linx, CC,ATM goes down in a hurricane, earthquake,riots etc and we have no access to our cash what will you do? the groceries will not sell you etc so i think this is a wake up call.

User avatar
2WNBoost
3NE2NR is my LIFE
Posts: 824
Joined: July 27th, 2012, 7:37 am

Republic Online Banking

Postby 2WNBoost » July 17th, 2021, 10:33 am

It is a good idea to keep some cash handy in the event of a system failure or limited access.
Hurricane season, social unrest, carnival etc

User avatar
VexXx Dogg
TriniTuner 24-7
Posts: 14601
Joined: May 1st, 2003, 10:23 am
Location: ���

Re: Republic Online Banking

Postby VexXx Dogg » July 17th, 2021, 7:15 pm

2WNBoost wrote:It is a good idea to keep some cash handy in the event of a system failure or limited access.
Hurricane season, social unrest, carnival etc

Yup, I’d say keep at least 1-2 months worth of cash at home. At least what you normally spend on groceries, market, Meatshop, gas station, pharmacy and other incidentals

redmanjp
TriniTuner 24-7
Posts: 11559
Joined: September 22nd, 2009, 11:01 pm
Contact:

Re: Republic Online Banking

Postby redmanjp » July 18th, 2021, 11:28 am

How can you pay someone else who has a RBL account? Is there a place to put in their back account number ?

User avatar
shaneelal
I LUV THIS PLACE
Posts: 1058
Joined: February 10th, 2007, 10:25 pm

Re: Republic Online Banking

Postby shaneelal » July 18th, 2021, 12:23 pm

redmanjp wrote:How can you pay someone else who has a RBL account? Is there a place to put in their back account number ?


https://republiconline.republictt.com/#rbl-alldemos

Transfer-->Third Party Republic Bank Account

Advertisement

Return to “Ole talk and more Ole talk”

Who is online

Users browsing this forum: alfa, DMan7, pugboy and 191 guests