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VexXx Dogg
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Re: Republic Online Banking

Postby VexXx Dogg » July 8th, 2021, 11:49 pm


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Re: Republic Online Banking

Postby Duane 3NE 2NR » July 9th, 2021, 9:14 am

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VexXx Dogg
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Re: Republic Online Banking

Postby VexXx Dogg » July 9th, 2021, 9:47 am

Here, send another email plztnxbai

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Re: Republic Online Banking

Postby rollingstock » July 9th, 2021, 10:15 am

Them ain't answering that either.

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Re: Republic Online Banking

Postby *KRONIK* » July 9th, 2021, 10:21 am

Where u got this?
It not on their website
VexXx Dogg wrote:Here, send another email plztnxbai

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Re: Republic Online Banking

Postby Zalos » July 9th, 2021, 10:31 am


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The_Honourable
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Re: Republic Online Banking

Postby The_Honourable » July 9th, 2021, 10:58 am

CEO eh come out yet to apologize?

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VexXx Dogg
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Re: Republic Online Banking

Postby VexXx Dogg » July 9th, 2021, 11:13 am

The_Honourable wrote:CEO eh come out yet to apologize?


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nick639v2
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Re: Republic Online Banking

Postby nick639v2 » July 9th, 2021, 11:59 am

So stupid question... The "Username" for online login is the same User ID as before? "ABCD1234". Or is it another username?

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VexXx Dogg
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Re: Republic Online Banking

Postby VexXx Dogg » July 9th, 2021, 12:00 pm

supposed to be the same username

triniboi49
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Re: Republic Online Banking

Postby triniboi49 » July 9th, 2021, 2:32 pm

In any first-class company CIO/CEO or someone senior who signed off of this is held responsible. I find it very disingenuous to blame the volume users for this issue, and to downplay the impact to the user.

Also, this was timed very badly - close to the time of the month when people have to pay for their cards. Poor management of change and testing.

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Re: Republic Online Banking

Postby triniboi49 » July 9th, 2021, 2:40 pm

VexXx Dogg wrote:https://technewstt.com/republic-responds/

:/


Wow - Fiction.

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aaron17
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Re: Republic Online Banking

Postby aaron17 » July 9th, 2021, 3:20 pm

I emailed to this instead...(which I got in my newsletter)
email@rfhl.com.

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Re: Republic Online Banking

Postby bluefete » July 9th, 2021, 3:47 pm

triniboi49 wrote:In any first-class company CIO/CEO or someone senior who signed off of this is held responsible. I find it very disingenuous to blame the volume users for this issue, and to downplay the impact to the user.

Also, this was timed very badly - close to the time of the month when people have to pay for their cards. Poor management of change and testing.


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Nigel Baptiste - Managing Director

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Derwin Howell - Executive Director (IT and stuff)

Lesser managers for IT / Payments and so on below them.

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Re: Republic Online Banking

Postby NR8 » July 9th, 2021, 5:31 pm

triniboi49 wrote:In any first-class company CIO/CEO or someone senior who signed off of this is held responsible. I find it very disingenuous to blame the volume users for this issue, and to downplay the impact to the user.

Also, this was timed very badly - close to the time of the month when people have to pay for their cards. Poor management of change and testing.

This is Trinidad.

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Re: Republic Online Banking

Postby S_2NR » July 9th, 2021, 6:05 pm

Image


Round 2

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trinibajan34
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Re: Republic Online Banking

Postby trinibajan34 » July 9th, 2021, 9:31 pm

So I email republic and got this response, automated response .
Screenshot_20210709-212549_Gmail.jpeg

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Re: Republic Online Banking

Postby redmanjp » July 9th, 2021, 10:06 pm

Anyone knows how to find Statements in the app? My mom needs to know how much she owes on her credit card so she can pay it off. She used to access it in the dashboard on the old app but we not seeing anything in the new app.

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synTax_ErR0R1
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Re: Republic Online Banking

Postby synTax_ErR0R1 » July 9th, 2021, 10:08 pm

i keep getting an error message saying "username already in use" no matter what i put when registering online...anyone else got this problem?

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Re: Republic Online Banking

Postby redmanjp » July 9th, 2021, 10:11 pm

synTax_ErR0R1 wrote:i keep getting an error message saying "username already in use" no matter what i put when registering online...anyone else got this problem?


I read somewhere they said you can't be logged in to the website and the app at the same time. By chance you did that?

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2WNBoost
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Republic Online Banking

Postby 2WNBoost » July 10th, 2021, 4:45 am

I did some poking around and it seems like the only way to see the balance that’s owing is to:
- Tap on the credit card in the My Accounts screen
- Tap on the ellipse in the top right of the Credit Card detail screen
- Tap on Pay
- Then you get to see the TT or US balance

Not a clean flow.

redmanjp wrote:Anyone knows how to find Statements in the app? My mom needs to know how much she owes on her credit card so she can pay it off. She used to access it in the dashboard on the old app but we not seeing anything in the new app.

h1tach1
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Re: Republic Online Banking

Postby h1tach1 » July 10th, 2021, 1:17 pm

So now to pay a CC, you have to enter a note and email address every time. Made a simple process complicated for no reason.
The application response time is also poor.

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2WNBoost
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Re: Republic Online Banking

Postby 2WNBoost » July 10th, 2021, 1:27 pm

FYI: Third Party transfers are easier to setup


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2WNBoost
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Republic Online Banking

Postby 2WNBoost » July 10th, 2021, 7:49 pm

Found the option in the app to see Credit Card details. Again it wasn’t easily recognisable for me.

- Tap on the Credit Card
- Tap on the Up button in the lower right corner
- Tap on Details

The positive is the flow is good enough and you can now get pending transactions on the app.

Image

2WNBoost wrote:I did some poking around and it seems like the only way to see the balance that’s owing is to:
- Tap on the credit card in the My Accounts screen
- Tap on the ellipse in the top right of the Credit Card detail screen
- Tap on Pay
- Then you get to see the TT or US balance

Not a clean flow.

redmanjp wrote:Anyone knows how to find Statements in the app? My mom needs to know how much she owes on her credit card so she can pay it off. She used to access it in the dashboard on the old app but we not seeing anything in the new app.
Last edited by 2WNBoost on July 10th, 2021, 7:49 pm, edited 1 time in total.

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Re: Republic Online Banking

Postby 88sins » July 11th, 2021, 6:38 am

So, after installing the rbl app and logging in and viewing my accounts, last night I get an email saying they issued me a temporary password.
Funny thing is, the sender of the email have a logo that don't really look much like an rbl logo. Is a light blue circle background and lower case "rb" in orange.

I gonna quit using this thing until I can verify is the bank that actually changed my password and why.

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Kronik
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Re: Republic Online Banking

Postby Kronik » July 12th, 2021, 10:47 pm

Well boy, I get a email just now saying my account unlocked, I say nice I back in. You know when I gone to login the MC thing telling me my account locked, I fedup yes

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rollingstock
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Re: Republic Online Banking

Postby rollingstock » July 12th, 2021, 11:17 pm

I finally got through with the unlock and temporary password

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VexXx Dogg
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Re: Republic Online Banking

Postby VexXx Dogg » July 12th, 2021, 11:20 pm

rollingstock wrote:I finally got through with the unlock and temporary password


got thru after a call to a CSR sunday afternoon.
took some doing, but at least I'm in.

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Re: Republic Online Banking

Postby dogg » July 13th, 2021, 11:38 am

After being unable to log in last Monday morning, I tried again in the afternoon and got through without issues.

So is it that a smart phone is required to use the system?

What about older folks who are unable to wrap their heads around smartphones?

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