Moderator: 3ne2nr Mods
Phone Surgeon wrote:yeah tants moving real suspicious
her profile pic on whatsapp is a 3 police hats side by side
she in for a rude awakening if she try to rob though
Rovin wrote:when u have ur business on fb a messed up thing is bad minded ppl can give u a 1 star rating & fug up ur overall rating making ur 5 star go to 4 or even 3.5 depending on d maths ...
bluefete wrote:Rovin wrote:when u have ur business on fb a messed up thing is bad minded ppl can give u a 1 star rating & fug up ur overall rating making ur 5 star go to 4 or even 3.5 depending on d maths ...
One of the risks of operating on social media. Good customers can always come to your rescue once they realize what is happening.
Some companies are suing now for bad postings.
Phone Surgeon wrote:Todays situation
customer bought a XS max on saturday for their child
child walking out the store drop the phone, i saw it on the camera but they didnt say anything and just left
they call this morning, they now trying the phone as they gave someone it for their birthday and the camera isnt working and the screen is dark
i pull up the camera footage that shows where they drop the phone and spend 2-3 minutes outside talking about it and looking at it and testing it out and then leaving
didnt show them it yet, i called them to ask if it fall down after they bought it, they say no, it never fall
but it was like "whaaaaat....nooooo...reallly? nooooo it never fall downnnn...yes i`m sureee it never fell"
Phone Surgeon wrote:last week friday, a woman suppose to collect her repaired phone at the store between 9am and 5pm
every hour from 10am she saying she 10 minutes away how she coming for her phone for sure (she had a $1500 balance for the repair)
at 4pm we call her to remind her we closing at 5 and it wont be possible to get the phone until the next day if she doesnt make it
she say she 15 minutes away, how she must get her phone she have to use it for the weekend
the last worker end up closing up at 5:30 because he was doing other work so she get a half hour extra
at 6pm like she reach and start to call nonstop
he told her we closed at 5:30 come back tomorrow, she insist she must get her phone today, she need it for important work
once we closed we closed......we not going to open back to give anyone anything
she start to call him nonstop and he stop answering after 3-4 times
she start to call and message me on whatsapp
143 missed whatsapp calls and 350 whatsapp messages from 6pm to 11pm that night
all kinda cussing and threats and we eh know who she is and if she hadda break down the gate she would get her phone before the end of the night
the next day she come about 3pm and quietly pay for it and collect it and leave
I wonder if that customer is a certain public servant that knows where you and your store located?Phone Surgeon wrote:wait na...since may we eh post anything here
well i have a few good ones....
this one is last week
a fella buy a S9 last week Monday,
he throw it down and mash up the back glass the next day, and bring it back wednesday to say he dont want the phone anymore, he decide he need a bigger phone so will pay the $300 to upgrade to a S9+
(first of all we dont even do that, take trades to upgrade etc)
we told him that we dont do upgrades as well as the back glass broken so his warranty void,
he say no...with warranty that covers any damages....and he dont want this phone again...so he will take a refund.
over a hour he pestering my worker that the phone covered under warranty, and he have direct links to samsung, and he will take a refund instead that he dont want the (broken) phone anymore.
so i tell my worker tell him to come back the next day when i there and ill talk to him
he gone outside, come back in and tell my worker how he now talk to the boss and the boss say to change the phone for him (all this time i on the phone with my worker eh lol)
so anyway...he come back the next day
from the beginning i tell him he break the phone, no warranty, if he want to repair it it have a cost attached.
he say nah, this have warranty, how when people have this kind of issue he does normally change their phones
i ask him...so you have a cellphone store then...he say yeah...he OWNS samsung. (at this point i realize he have mental problems)
i say.....but then carry it into one of your stores and let them change it, he say na, how he already dealing with the local distributor (me) and that he buy it from me so he will take a refund instead.
i tell him well if he own samsung....carry it and let them upgrade him to a s22....he say he dont have time for that
so after a 10 mins i get fedup with he repeating the same nonsense over and over, i tell him the cost to repair but we dont have any parts and i dont know when we getting.
he say he coming back for his money one way or the other, i tell him no problem, swing through
and that was that
Phone Surgeon wrote:Take in this one.
That phone was off for about 2 weeks because the persons who deal with it on quarantine and courts taking extra long to pay so I not spending my time to respond to new applications personally. 20220301_075950.jpg
wing wrote:I wonder if that customer is a certain public servant that knows where you and your store located?
Phone Surgeon wrote:lol nah. i know who that public servant is, i sorry for him if he come and try to give trouble here
Phone Surgeon wrote:lol nah. i know who that public servant is, i sorry for him if he come and try to give trouble here