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goalpost wrote:Besides apologizing did they give a time-line on when they would fix these bugs.
Kronik wrote:I wait for a little over a hour, was watching YouTube while waiting, if I did know it was so long I woulda put on a movieS_2NR wrote:redmanjp wrote:allyuh getting through to d bank? i forget my user id as i have only been using the MPIN for the mobile app- haven't used the website in more than a year.
currently on hold 30 mins now ... steups
That same 625 number, but I have free bmobile callsbamfo_dennis wrote:Kronik wrote:I wait for a little over a hour, was watching YouTube while waiting, if I did know it was so long I woulda put on a movieS_2NR wrote:redmanjp wrote:allyuh getting through to d bank? i forget my user id as i have only been using the MPIN for the mobile app- haven't used the website in more than a year.
currently on hold 30 mins now ... steups
Republic has a toll free number? or the usual 625-number per minute billing call that was never upgraded since internet was invented?
trinibajan34 wrote:killercow wrote:Up to now I still cyah get tru.
Login on the app = invalid password.
Login on the website = invalid password.
Forget password = invalid email.
Failure right around.
They should revert to the old app until this is sorted out.
same thing with me , why change from the old app? It was working good , no issues
Scotia
bamfo_dennis wrote:
For me this was the last straw of a long list of terrible service and non-existing features from Republic that other local banks already offer their customers. I already emailed them stating i am closing my account once the place open back and i'm moving to Scotia or FCB. I not rethinking my decision on this i am so fed up of Republic Bank. I have no outstanding loans with them or anything, so i done with them for good.
dogg wrote:Scotia
good luck man, good luck. You'll need it.bamfo_dennis wrote:
For me this was the last straw of a long list of terrible service and non-existing features from Republic that other local banks already offer their customers. I already emailed them stating i am closing my account once the place open back and i'm moving to Scotia or FCB. I not rethinking my decision on this i am so fed up of Republic Bank. I have no outstanding loans with them or anything, so i done with them for good.
I tried 30+ times yesterday before I got through, today it took 34 tries before I got through, and only had to wait 49 mins to talk to someone vs the 1hr yesterday.rollingstock wrote:Lucky you. My user blocked. No reply to emails and not even the privilege of waiting on the line. It's always busy
VexXx Dogg wrote:Here, send another email plztnxbai
The_Honourable wrote:CEO eh come out yet to apologize?
VexXx Dogg wrote:https://technewstt.com/republic-responds/
:/
triniboi49 wrote:In any first-class company CIO/CEO or someone senior who signed off of this is held responsible. I find it very disingenuous to blame the volume users for this issue, and to downplay the impact to the user.
Also, this was timed very badly - close to the time of the month when people have to pay for their cards. Poor management of change and testing.
triniboi49 wrote:In any first-class company CIO/CEO or someone senior who signed off of this is held responsible. I find it very disingenuous to blame the volume users for this issue, and to downplay the impact to the user.
Also, this was timed very badly - close to the time of the month when people have to pay for their cards. Poor management of change and testing.
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