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synTax_ErR0R1 wrote:i keep getting an error message saying "username already in use" no matter what i put when registering online...anyone else got this problem?
redmanjp wrote:Anyone knows how to find Statements in the app? My mom needs to know how much she owes on her credit card so she can pay it off. She used to access it in the dashboard on the old app but we not seeing anything in the new app.
2WNBoost wrote:I did some poking around and it seems like the only way to see the balance that’s owing is to:
- Tap on the credit card in the My Accounts screen
- Tap on the ellipse in the top right of the Credit Card detail screen
- Tap on Pay
- Then you get to see the TT or US balance
Not a clean flow.redmanjp wrote:Anyone knows how to find Statements in the app? My mom needs to know how much she owes on her credit card so she can pay it off. She used to access it in the dashboard on the old app but we not seeing anything in the new app.
rollingstock wrote:I finally got through with the unlock and temporary password
dogg wrote:After being unable to log in last Monday morning, I tried again in the afternoon and got through without issues.
So is it that a smart phone is required to use the system?
What about older folks who are unable to wrap their heads around smartphones?
VexXx Dogg wrote:dogg wrote:After being unable to log in last Monday morning, I tried again in the afternoon and got through without issues.
So is it that a smart phone is required to use the system?
What about older folks who are unable to wrap their heads around smartphones?
they'll have to use the sms 2fa. At a cost. Provider shoulda eat that cost IMHO, but it is what it is
pugboy wrote:somebody i know is seeing somebody else acct along with theirs
anybody else get this?
S_2NR wrote:pugboy wrote:somebody i know is seeing somebody else acct along with theirs
anybody else get this?
Are they able to transfer money from the other persons account?
WTF
bluefete wrote:triniboi49 wrote:In any first-class company CIO/CEO or someone senior who signed off of this is held responsible. I find it very disingenuous to blame the volume users for this issue, and to downplay the impact to the user.
Also, this was timed very badly - close to the time of the month when people have to pay for their cards. Poor management of change and testing.
Nigel Baptiste - Managing Director
Derwin Howell - Executive Director (IT and stuff)
Lesser managers for IT / Payments and so on below them.
Good Day,
Thank you for your email.
We are currently experiencing a high volume of requests from our loyal customers. Your request was forwarded to our Internet Banking department for processing, and you will receive an email response in due course.
pugboy wrote:somebody i know is seeing somebody else acct along with theirs
anybody else get this?
redmanjp wrote:Sundar wrote:i trying to use the online banking , but the SMS taking 5-10mins to reach, and then the code invalid or session expired where they ask you to log back in and then send another code which taking long to reach.. Real frustration
So they have a code that expires by the time it reach?
Yuh does wonder if these ppl does test these things before smh
redmanjp wrote:emailed them since Friday. now got back a response this afternoonGood Day,
Thank you for your email.
We are currently experiencing a high volume of requests from our loyal customers. Your request was forwarded to our Internet Banking department for processing, and you will receive an email response in due course.
they need to automate this
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