T&TEC CWA Login issues

[redmanjp]

apparently TTEC changed their login website and now it's at https://portal.ttec.co.tt/auth/login

however i can't seem to login with either my previous username, nor email. anyone else getting problems logging in?

when i try to reset, they supposed to send an email- no email being sent

[The_Honourable]

You have to create a new account, and once you signed in you can import your T&TEC account from the old CWA or you enter the T&TEC account manually.

Signed up and imported with no issues.

[redmanjp]

so they delete all current accounts? would your bill payment & usage history be imported?

[Kronik]

so they delete all current accounts? would your bill payment & usage history be imported?

No, if you had an account from before with cwa, it has to be imported/linked to this new account. If you now registering for online service, just add the account

[redmanjp]

OK got through & imported successfully thanks

[st7]

you can login to Wasa thru it as well... that's coooool

[redmanjp]

you can login to Wasa thru it as well... that's coooool

i saw that - but only seeing google, FB and Microsoft login option nothing for existing account

[st7]

you can login to Wasa thru it as well... that's coooool

i saw that - but only seeing google, FB and Microsoft login option nothing for existing account

yeah daz true...

[redmanjp]

they probably haven't set up importing yet - the existing site still accessible

[wingnut]

Anyone knows if the report function working?

Have some blown street lights I want to report

[redmanjp]

Anyone knows if the report function working?

Have some blown street lights I want to report

try it and tell us. the old one had me waiting months then i called them and the streetlights was fixed in 2 weeks time

[VexXx Dogg]

Followed the instructions and it was simple.

Sign up for new account
Login to new account
Merge CWA account was an option listed up top
It asked for the old system username and password.
Boom, linked.


I was expecting a 30 minute fix, but they rolled it out pretty well.

Not my first choice to let the consumer merge the account but I guess it’s a numbers game and if they had to do it time would have been against them.

[redmanjp]

Followed the instructions and it was simple.

Sign up for new account
Login to new account
Merge CWA account was an option listed up top
It asked for the old system username and password.
Boom, linked.


I was expecting a 30 minute fix, but they rolled it out pretty well.

Not my first choice to let the consumer merge the account but I guess it’s a numbers game and if they had to do it time would have been against them.

i dont think they would have needed to do it manually 1 at a time lol - just do an import for all

[Dizzy28]

so they delete all current accounts? would your bill payment & usage history be imported?

Brah the payment history goes back to 2001!!

[Dave]

The app works fine as well.
Got the desktop to also work as mentioned above.

[st7]

The app works fine as well.
Got the desktop to also work as mentioned above.

i wonder if payments on the app is conducted in US

[redmanjp]

The app works fine as well.
Got the desktop to also work as mentioned above.

i wonder if payments on the app is conducted in US

it shouldn't. before i got a credit card i used to use my linx card.