Amplia (formerly Massy Fibre) Internet Thread

[juswil868]

Beware tonight.

Not sure if everyone got this

[juswil868]

Look so lol

Any issues?

Avg 70-80 ping no packet lost.... But friend with flow next to me same game server is 55-60ping

Looks like all is well. Problem solved.

[zaboca]

Anyone having issues with websites not loading, connection keeps resetting or getting closed consistently.

Pages are not loading, but the browser will try to reload after the first failure, sometimes it works, other times it just keeps trying to reload the page. Services like GMail constantly saying "lost connection to server". Whatsapp web is constantly sticking and any sites that do any data fetching in the background, always have issues (stale data and frozen pages).

This has been happening consistently over the last week. I still have the Nokia modem/router from back in 2018, and I'm wondering if that's the issue. I do have my own firewall/router (pfsense), but I have since connected directly to the modem to see if things improve (no, it didn't). I also have their WiFi disabled on the Nokia router, so I'm connected directly to rule out any issues in my normal setup.

Did a speed test at Cloudflare during the day and nothing shows up as abnormal, other than not getting my supposed full speeds. Did a test last night, got less than half my expected speeds, 5% packet loss and 60ms jitter. Last night was horrendous, Battle.net was consistently losing connection to servers.

Anyone else experiencing similar issues?

[AstonMartV]

Anyone having issues with websites not loading, connection keeps resetting or getting closed consistently.

Pages are not loading, but the browser will try to reload after the first failure, sometimes it works, other times it just keeps trying to reload the page. Services like GMail constantly saying "lost connection to server". Whatsapp web is constantly sticking and any sites that do any data fetching in the background, always have issues (stale data and frozen pages).

This has been happening consistently over the last week. I still have the Nokia modem/router from back in 2018, and I'm wondering if that's the issue. I do have my own firewall/router (pfsense), but I have since connected directly to the modem to see if things improve (no, it didn't). I also have their WiFi disabled on the Nokia router, so I'm connected directly to rule out any issues in my normal setup.

Did a speed test at Cloudflare during the day and nothing shows up as abnormal, other than not getting my supposed full speeds. Did a test last night, got less than half my expected speeds, 5% packet loss and 60ms jitter. Last night was horrendous, Battle.net was consistently losing connection to servers.

Anyone else experiencing similar issues?

This had been happening to me in Arima just over a week now and I called them about 4x. Each time they did a reset and asked me to unplug the router and the connection would resume and then about an hour later the same thing would happen again. Last time I called the rep explained there was a break in the fibre cable in Sangre Grande and some persons in Arima were affected because of the decreased bandwidth. She did a reset again and it worked, haven’t experienced any drops since, that’s about two days now.

[Aneil2024]

Anyone else still getting packet loss at night?

[juswil868]

Anyone else still getting packet loss at night?

What area you're from?

[juswil868]

If you still have their old modem, I suggest you upgrade to their new smart wifi. It's way better.

[SuperMan9999]

So glad I got rid of this garbage Amplia, Digicel was same thing went back to Flow and have had zero issues can play anyday anytime 0 packet loss and full bandwidth and 99.9% uptime what a relief.

No more of this garbage packet loss and dialup speed during peak hours.

[gastly369]

So glad I got rid of this garbage Amplia, Digicel was same thing went back to Flow and have had zero issues can play anyday anytime 0 packet loss and full bandwidth and 99.9% uptime what a relief.

No more of this garbage packet loss and dialup speed during peak hours.

September will be joining you lol

Even tho amplia working okish few months now

[Aneil2024]

Anyone else still getting packet loss at night?

What area you're from?

I’m from San francique area and i upgraded to the new HUAWEI box

[Aneil2024]

The ping is way better than before but I tend to get a 1 to 3 percent packet loss at night during peak hours

[juswil868]

The ping is way better than before but I tend to get a 1 to 3 percent packet loss at night during peak hours

This happens but the new 803G makes a huge difference in ping. Those big playstation looking modems 844G was utter crap.

[gastly369]

EG8145X6-10 what I got

[Aneil2024]

What ping u guys getting on call of duty ?

[gastly369]

What ping u guys getting on call of duty ?

Varies 54-120....but cod server pings fluctuate when they connecting you to different servers not really amplia per say if getting high pings
... If get shadow ban in cod would constantly get high pings

[Aneil2024]

Well I’ve been getting a 100 and up all the time nothing less

[Aneil2024]

[quote="Aneil2024"]Well I’ve been getting a 100 and up all the time nothing less.Irdk Wdh going on

[gastly369]

Humm what ping when testing the hivelocity Miami server via speedtest app?

[rhonjomyne]

Humm what ping when testing the hivelocity Miami server via speedtest app?

92 here. How about you? I hope this company still not giving me stupid high ping again compared to everybody

[Aneil2024]

I honestly fedup of this fuggin amplia.Everytime I call and complain they telling me that the issue with the technical department and not one fack being fixed

[Aneil2024]

All of us here who experiencing problems need to call and nag them to fix their shitty WiFi

[gastly369]

Did that for 2 years(every single day)of their sickning contract... Just got numb and counting down time for October to cut that line to my home

[juswil868]

I'm getting 66 to hive velocity Miami - Tampa. I think its your modem or the area that's having the issues.

I use to get this and my issue with Digicel is streaming during Peake hours.

Just a warning that you may be jumping into more problems with Digicel. They are far from perfect.

[Aneil2024]

Imagine when I do a ping test on my neighbor network I get 72 ping and 0 packet loss and my network test results is 89 and up with 10 percent packet loss at night.Keep in mind I have the HUAWEI router while my neighbor has the calix 844g.Both of us has amplia

[Aneil2024]

So wdf really going on there

[juswil868]

So wdf really going on there

Could be the hardware. Upgrade to the smart Wifi and let them change it out. Better experience, trust me. Connection has been solid for the past couple of months. No lie.

[Aneil2024]

So wdf really going on there

Could be the hardware. Upgrade to the smart Wifi and let them change it out. Better experience, trust me. Connection has been solid for the past couple of months. No lie.

That’s what I have bro and still problems

[juswil868]

So wdf really going on there

Could be the hardware. Upgrade to the smart Wifi and let them change it out. Better experience, trust me. Connection has been solid for the past couple of months. No lie.

That’s what I have bro and still problems

that could be configuration issue. I am yet to get these issues but I have my own router connected directly to the small calix modem.

I suggest you invest in an another wifi 6 router for gaming. It would be worth it.

[Aneil2024]

So wdf really going on there

Could be the hardware. Upgrade to the smart Wifi and let them change it out. Better experience, trust me. Connection has been solid for the past couple of months. No lie.

That’s what I have bro and still problems

that could be configuration issue. I am yet to get these issues but I have my own router connected directly to the small calix modem.

I suggest you invest in an another wifi 6 router for gaming. It would be worth it.

Arite cool seen bro

[SuperMan9999]

Don't listen to anyone telling you upgrade to WiFi 6 or 7 router or whatever, or that this is some sort of configuration issue or doing X and Y will somehow solve it none of this will solve anything.

This packet loss issue is a Amplia and Digicel issue apparently they also sharing infrastructure etc as well which is why both can work like dogshit simultaneously

Amplia cannot fix the issue the senior engineer admitted as much to me as well, he said they don't know how to fix it cause they don't know what is causing it and that it has been an issue for years now AND it's also very common with users on their network.

Your only real solution is to switch to another provider. Star Link works really well and FLOW works a lot better than Digicel or Amplia now that most people have moved off Flow's network.